1. romico's Avatar
    I have a Joy 1 model 9027W
    Andriod Version 8.1.0
    Baseband Version MT6739
    Kernel Version 4.4.95
    Build Number 1ATRUMR1
    Custom build version alps-mp-o1.mp1-V1.141.2_tb8765ap1.bsp_P12

    This is a new device and it the process of setting it up and getting all the updates the recent apps button disappears and the ability to pull down the notification header bar to clear alerts also goes away.

    Any ideas on how to get this functionality to return. Also was getting an error that the UI had crashed.

    Steps taken so far:
    - Factory reset and re-intalled apps one at a time.
    - Removed login security as that was not functioning either after updates
    01-17-2019 09:48 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Are you talking about the Alcatel 3T tablet? Try wiping the cache partition: https://support.t-mobile.com/docs/DOC-38732.

    Also, you posted in the T-Mobile forum -- the carrier forums are typically for questions about the carrier's network, plans and policies, etc. For device help, it'd probably be better to move this to the General Help forum. Let me know if you'd like me to do that.
    ChromeJob likes this.
    01-17-2019 11:50 AM

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