11-28-2017 04:30 PM
70 123
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  1. aungthantizin's Avatar
    please help me.my computer does not know my phone but it is charging.
    06-03-2015 07:59 AM
  2. Chuckcell's Avatar
    By way of comment - my Note 3/AT&T/with Lollipop will content connect on one of my home computers but will only recharge on another.
    Seem to me that the solution was that there's a switch in the configuration that needs to be thrown.
    But I can't recall the exact procedure. Try Googling the problem. It's out there somewhere!
    06-04-2015 05:17 AM
  3. kixfan's Avatar
    Did you install the Samsung drivers? They are available on the Samsung website under support. Also when you connect if it gives you the option select connect as media device.
    06-04-2015 09:10 AM
  4. bellaaa11's Avatar
    Backup your device, and do factory reset. if you have SD card, also format that.
    Your device will then work.
    Cause i had the same problem with my Note 3, but after resetting it worked.
    08-17-2015 11:00 PM
  5. Rick Bleam's Avatar
    I felt like a real ***** when I got back from AT&T. Come to find out the cord I was using was charge only and not a data cord. Bought a data cord, went home, plugged it in, and my pics and videos were downloaded in seconds.
    08-27-2015 03:16 PM
  6. Chuckcell's Avatar
    Now that you have the "right" cord is the difference between the two obvious?
    10-12-2015 09:10 AM
  7. Mike_45's Avatar
    I advise you to try other ways to connect your phone, because I have also suffered from the same problem, for a long time and I have tried all methods available, but without results , now I am using ''Share It'' program to send and received files from my PC
    Gianni Z likes this.
    10-19-2015 12:50 AM
  8. Gianni Z's Avatar
    'Share it' worked for me too, gave up trying to get my pc to connect to my note 3 via usb.
    11-15-2015 05:59 AM
  9. Saad Shakeel Khan's Avatar
    Guys change your cable.. My original cable was old and was broken, so it didn't detect.. Try to get a new cable and try...

    Enjoy!!!
    12-14-2015 10:24 AM
  10. Chuckcell's Avatar
    The USB3 cable that came with my phone works, no hitches _except_ if the OS (Win 7 or 10) decides the phone is a different type of device😠
    12-16-2015 10:54 AM
  11. anon(632115)'s Avatar
    Have you installed Samsung USB drivers to your PC? I have Win 10 64 bit and 2 laptops running 32 bit and I have no problems. Technical Documentation | SAMSUNG Developers
    12-16-2015 11:03 AM
  12. Cool Loop's Avatar
    I have the same issue too. my laptop won't detect my phone when connected but the phone is charging. changing usb port won't help too. but i finally found the solution. When phone connect to the pc via usb cable, disconnect and reconnect the connection on the charging port on your phone. Not the usb port on your pc. hope that will help.
    02-09-2016 11:18 PM
  13. voltgain's Avatar
    problem resolved
    change your old cable to new cable. It will resolved this problem. It does need to factory reset, or kies instlall, just change with new cable. its work.
    09-16-2016 12:51 AM
  14. Milebb's Avatar
    I have conected my samsung note 3 to my PC, but the phone doesn't recognize the conection(the PC too), but the phone is charging not knowing it, and th batterys charge is decreasing. Once I restart the phone, I can see the phone has charged to some degree. This repeats each time I try to charge it, I'm thinking that this might be a software problem, since I updated it to the new android version recently. Can I do something about this? I'd like for my pc to be able to see the phone.

    P.S. how can I get rid of the option that music album covers are on my lock screen? Thanks everybody.
    Go to Phone, then pres: *#0808#
    Then click: MTP + ADP
    11-17-2016 05:20 AM
  15. rizwanamd4's Avatar
    i have also problem with my samsung note 3 4g not connected by USB in PC only charging
    01-04-2017 03:11 AM
  16. rizwanamd4's Avatar
    i am downloaded kies from Samsung website still not connected also change usb cable port everything to do but still same problem "Not Connected"
    01-04-2017 03:13 AM
  17. pjharristx's Avatar
    There is NO USB symbol, nothing even showing the phone is connected to the computer - only shows it is charging. That's the problem - the option to change how the phone is connected is GONE ;o(
    09-21-2017 12:28 PM
  18. pjharristx's Avatar
    I have tried 5 different cables, including the original Samsung charging cable, and also 3 different computers - nothing has fixed this yet ;o(
    09-21-2017 12:30 PM
  19. chanchan05's Avatar
    I have tried 5 different cables, including the original Samsung charging cable, and also 3 different computers - nothing has fixed this yet ;o(
    If you just want to get some stuff off the phone, you can do it wirelessly with Sidesync.
    09-21-2017 12:40 PM
  20. aisha Flores's Avatar
    11-28-2017 04:30 PM
70 123

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