Problems with ATT update from March 30 2015

[Pendrewski]

My Note 3 updated on Monday and now it freezes up continually. I have to turn it off and turn it back on in between nearly every call. Does anyone know who should I call or contact? The ATT website has not been helpful so far.

 

[itguyjax8430]

My Note 3 updated on Monday and now it freezes up continually. I have to turn it off and turn it back on in between nearly every call. Does anyone know who should I call or contact? The ATT website has not been helpful so far.

You probably want to do a factory rest of your phone. The Lollipop update has been causing a lot of issues with a lot of devices. Most people resolve their issues by doing a factory reset.

 

[B. Diddy]

Welcome to Android Central! Before you do the reset, try a cache partition wipe, which won't erase any personal data: https://support.t-mobile.com/docs/DOC-11017

 

[anon(5395490)]

Hi, I use my Ebay bought Note 3 ATT compatible phone. I have done an update from 4.2 to 4.4.4. The first time I was using Net10 when I received the update. Now I'm using Cricket Wireless which is an ATT company. But this time I can't get the phone to update. It says "Update Incomplete, Try again in 24 hours"....which of course never works. Kies3 won't update it either. Is there a way to get the OTA update for Lollipop?

Thanks,

Joel

 

[jsreen]

Hi, I use my Ebay bought Note 3 ATT compatible phone. I have done an update from 4.2 to 4.4.4. The first time I was using Net10 when I received the update. Now I'm using Cricket Wireless which is an ATT company. But this time I can't get the phone to update. It says "Update Incomplete, Try again in 24 hours"....which of course never works. Kies3 won't update it either. Is there a way to get the OTA update for Lollipop?

Thanks,

Joel

If you have a Best Buy close with a Samsung center in it they can update your phone at the store. I had to do this for the first 2 updates when I bought my phone upon its release. After the 2nd time I was able to do the 3rd (small) update and this most recent update to lollipop OTA.

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[anon(319128)]

Thanks for the Info. I"ll give Best Buy a try....even though they didn't sell me the phone.

 

[anon(319128)]

In Case anyone is still paying attention, Best Buy could not update my Note 3 because.....It's Unlocked. They don't have the file to update it. The guy tried, a few different things, but the phone wouldn't take it. He finally called his "Guru" for help and he said because it's an unlocked phone, it won't update. Kind of Sucky.....

 

[mavrrick]

Do you mean unlocked or rooted. Two very different things and have very different inpacts. Technically a phone can be unlocked the day it goes on sale if some is willing to pay full price and that shouldn't prevent it from updating.

Posted via Android Central App

 

[mavrrick]

In Case anyone is still paying attention, Best Buy could not update my Note 3 because.....It's Unlocked. They don't have the file to update it. The guy tried, a few different things, but the phone wouldn't take it. He finally called his "Guru" for help and he said because it's an unlocked phone, it won't update. Kind of Sucky.....

You may need to flash the factory image with Odin. It isn't hard if you read up on it.

Posted via Android Central App

 

[anon(319128)]

I'm talking Unlocked. It's not rooted. It was rooted on 4.2, but I unrooted and was able to get the OTA update for 4.4 without a problem. I didn't root again after that update. Yeah, I'm looking into the Odin flash. Probably my only option for 5.x Lollipop.