07-03-2013 10:10 AM
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  1. AlphaVictor87's Avatar
    You may want to check again. My upgrade isn't Til next April, & I was approved via phone customer care.

    But do need to wait until its released
    What number do you call for phone customer care? I called premier and they said they can't do the pre orders as its not in their system but I had to call phone customer care to talk about moving my upgrade and could then order when it was available.
    04-23-2013 05:58 PM
  2. JL84's Avatar
    1 (800) 331-0500

    Then to the sales & upgrades line...

    We're very nice. Almost more than happy to upgrade me. Just couldn't pre order
    AlphaVictor87 likes this.
    04-23-2013 06:15 PM
  3. AlphaVictor87's Avatar
    1 (800) 331-0500

    Then to the sales & upgrades line...

    We're very nice. Almost more than happy to upgrade me. Just couldn't pre order
    You are the man!!! They are going to call me on April 30th at 3:30pm and get my upgrade going and order my S4!!! I know it should be available in stores by then but the store probably wouldn't upgrade for me so I'm happy with this option as its just over a month early!! Plus now it'll be shipped to me and I'll be able to open the box and phone myself rather than an Att store salesman.
    JL84 likes this.
    04-23-2013 06:51 PM
  4. mmohn01's Avatar
    I was having issues with the Lumia 920. I was on my 3rd one (all had software issues), and nokia put out a firmware update that bricked my phone. I didn't want another Lumia because I use my phone for business. It took me 3 hours but they gave me my full upgrade 3 months early.

    Sent from my SAMSUNG-SGH-I317 using Android Central Forums
    04-23-2013 06:55 PM
  5. JL84's Avatar
    You are the man!!! They are going to call me on April 30th at 3:30pm and get my upgrade going and order my S4!!! I know it should be available in stores by then but the store probably wouldn't upgrade for me so I'm happy with this option as its just over a month early!! Plus now it'll be shipped to me and I'll be able to open the box and phone myself rather than an Att store salesman.
    Glad to help
    04-23-2013 06:59 PM
  6. ddot196's Avatar
    Every time I go in looking at the newest phones every year, they are able to get me some sort of "upgrade." Maybe because I have a govt. discount, or that I've been with them for over 7 years I'm not really sure. I've always believed that they have wiggle room for everyone wanting to upgrade early. I mean this way they don't have to worry about you leaving. I have easily upgraded a year before my actual upgrade before. Just walk in and talk to them. If they can't help, go to another store and try. And if they doesn't work try a third party authorized dealer or whatever. Sometimes they just do whatever to get you a phone lol.
    04-23-2013 09:37 PM
  7. Statusnone's Avatar
    Every time I go in looking at the newest phones every year, they are able to get me some sort of "upgrade." Maybe because I have a govt. discount, or that I've been with them for over 7 years I'm not really sure. I've always believed that they have wiggle room for everyone wanting to upgrade early. I mean this way they don't have to worry about you leaving. I have easily upgraded a year before my actual upgrade before. Just walk in and talk to them. If they can't help, go to another store and try. And if they doesn't work try a third party authorized dealer or whatever. Sometimes they just do whatever to get you a phone lol.
    AMEN BROTHER. I always get a phone EVERY year and my upgrade eligibility runs supposedly every 20 months. Also been a customer for 8 years, have a premier account, and have paid a hefty bill for a long time. This year my upgrade date was 5/3 but they let me pre order early anyway.
    04-23-2013 10:04 PM
  8. ITS ME DAVID's Avatar
    My upgrade date is 5/19 and I want to jump ship from my iPhone 5 to the S4. Anyone have any luck with ATT getting the date bumped up a few weeks? Should I call? Go in?
    If I pre-ordered today would I get it the 25th or probably just better to wait til the 27th?
    How is your upgrade date 5/19 I got my iPhone 5 on release date and I don't qualify for update till next year for normal update and says not available for partial discount.
    04-25-2013 01:34 AM
  9. Podunks's Avatar
    Hmmm... Wonder if I can get them to upgrade me early... Business account for 10 years nearly, upgrade is due 9/13..... Not getting my hopes up, but would be cool to upgrade in May.
    04-25-2013 02:56 AM
  10. AlphaVictor87's Avatar
    Hmmm... Wonder if I can get them to upgrade me early... Business account for 10 years nearly, upgrade is due 9/13..... Not getting my hopes up, but would be cool to upgrade in May.
    Call this line that JL84 posted. When i called the rep was able to set up an appointment to call me as soon as she comes in on April 30th to order my phone at the upgrade price. Just be polite! haha

    1 (800) 331-0500 Then to the sales & upgrades line...
    04-25-2013 08:23 AM
  11. offdahglass's Avatar
    My upgrade date is 5/19 and I want to jump ship from my iPhone 5 to the S4. Anyone have any luck with ATT getting the date bumped up a few weeks? Should I call? Go in?
    If I pre-ordered today would I get it the 25th or probably just better to wait til the 27th?
    I'm in the same boat as you. My upgrade is May 13th. Moving from the iPhone 4S and can't decide between the HTC One or the Galaxy 4. But surely you can wait now since it's almost May anyway, right?
    04-25-2013 09:12 AM
  12. kozlosap's Avatar
    My iPhone contact us up July 9th and they wouldn't budge and I also used my U Verse + wireless history.. Oh well, I'll cash the iPhone for the $10th until then.

    Sent from my Nexus 7 using Tapatalk 2
    04-25-2013 10:30 AM
  13. JL84's Avatar
    i would call back and just be polite and mention youve been with att for a while and you are really interested in trying a new phone... you just need an agent in a more "giving" mood...

    ive had 2 separate ladies and they were both "happy" to "give" me the upgrade if that makes sense lol.... that and as soon as one mentions they can upgrade you, make sure they put that in your account notes... thats what i did... so the next agent can help you once the phone is released since they cannot do the preorder via phone.... also, stores will give you run arounds and waste your time as you wait and wait and wait there inside for them to tell you ya, i can do a partial early upgrade, uh no thanks, good bye....

    good luck! saturday is almost here!
    04-25-2013 10:45 AM
  14. trido#AC's Avatar
    Was told instore you can upgrade on the first day of the month on the date it shows. For you means you can upgrade May 1st.that what two reps said att will do.
    04-25-2013 11:46 AM
  15. JL84's Avatar
    i have to refute this as instore employees have different policies than the phone customer care agents.

    edit: and even still, the store was ALMOST going to give me the full upgrade but couldn't access the override with their restricted access... only phone agents are capable to override
    04-25-2013 12:40 PM
  16. Verdes8891's Avatar
    Was told instore you can upgrade on the first day of the month on the date it shows. For you means you can upgrade May 1st.that what two reps said att will do.
    This is true. With At&t you can upgrade as soon as the 1st of the month comes around. Say your upgrade is may 23rd. Well when may 1st comes around you can go into the stores and upgrade. Even some of the big box retailers can do it.

    Source is I am a former employee of att for 4 years and am a current manager for target mobile. I have done this kind of upgrade at both places.

    Sent from my Galaxy Nexus using Tapatalk 2
    04-25-2013 12:48 PM
  17. JL84's Avatar
    cool, i gotcha.... but just saying, theres hope for others.... my upgrade is not until next april, and i was allowed the upgrade

    04-25-2013 12:55 PM
  18. Newtoandroid99's Avatar
    This is true. With At&t you can upgrade as soon as the 1st of the month comes around. Say your upgrade is may 23rd. Well when may 1st comes around you can go into the stores and upgrade. Even some of the big box retailers can do it.

    Source is I am a former employee of att for 4 years and am a current manager for target mobile. I have done this kind of upgrade at both places.

    Sent from my Galaxy Nexus using Tapatalk 2
    This is what I am going to be doing on 5/1, my upgrades on 5/7. I think I would get it faster this way instead of trying to order over the phone.
    04-25-2013 12:59 PM
  19. ITS ME DAVID's Avatar
    Got the iPhone 5 when it launched and they wouldn't move up my upgrade date not even in partial upgrade I have to pay full price.
    04-25-2013 02:48 PM
  20. Zendroid1's Avatar
    The reason why I'm able to upgrade is because I have a 2nd line that is due for an upgrade. My iPhone 5 line isn't due for an upgrade until sometime next year. I'll be buying a S4 Saturday.
    04-25-2013 03:58 PM
  21. ITS ME DAVID's Avatar
    The reason why I'm able to upgrade is because I have a 2nd line that is due for an upgrade. My iPhone 5 line isn't due for an upgrade until sometime next year. I'll be buying a S4 Saturday.
    Ok I'm in the same situation I have a second line that has 4s and it can be upgraded but not sure if I want the s4 gonna wait for it to be I'm store first.
    04-25-2013 05:36 PM
  22. AlphaVictor87's Avatar
    AHHHHH UGH.

    So i called up AT&T early this morning because i was supposed to get a call back today at 3:30pm to get my upgrade going. First rep said i can't do my upgrade till 30 days out from my date over the phone so May 8th. Then that was it and she said sorry.

    I called again and this rep contacted her supervisor and tried to get the date overridden and she was able to do that, however she said the price was going to be $299.99 (in my mind i thought maybe this was for the 32GB?) but no she said because its not May 8th, it only lets me upgrade early but not get the phone yet at the full discounted price. So she contacted her supervisor who then tried to override the price and again no luck.

    But at least now i know for sure 100% i will be able to call in May 8th and get my upgrade at $199.99. They are on backorder right now for AT&T anyways is what she said, so hopefully within a week they can get their inventory up and i can do overnight shipping or something on May 8th.

    Just wanted to pass along the info for anyone else.

    And as usual if you go in store the month of your upgrade you can get your phone as early as the 1st of the month. EX. so your upgrade is June 18th, you can upgrade on June 1st.
    04-30-2013 09:22 AM
  23. grumpycompuprof's Avatar
    I got the HTC One about four months before eligibility date according to their website. $199 for the 32 GB version. Just took a few minutes and a short hold for a supervisor's approval. I think it all depends. I read in a news comment that someone got anearly upgrade and the phone for $99 only. Not sure how much of that story to believe. Guess that person got lucky.
    04-30-2013 09:25 AM
  24. jeffreii's Avatar
    So I got the Galaxy S3 when it was released and have an upgrade date of 1/28/2014.

    "This line is eligible for an early upgrade with a partial discount off of the full retail price when you sign up for a 2-year service agreement. This line may be eligible for an upgrade at our best pricing on: January 28, 2014. A $36 upgrade fee will apply."


    I'm going to the store today because I want to see the HTC One and Galaxy S4 in person...and ask them what kind of "early upgrade" discount they can give me...or maybe I can steal a full upgrade from another phone on my family plan. I'm also going to call customer service and see what they can do for me as well...

    I'm not entirely sold on upgrading from the S3 to S4...I kind of want to hold out for the Note 3 or next Google/Nexus phone...but I can still get $300-$350 on Ebay for my S3 and it may be worth it to cash out on that. I'm sure I will be able to Ebay my S4 for at least $450-$500 by the time the Note 3 or next Google phone is released.
    04-30-2013 09:47 AM
  25. rootyourphones's Avatar
    So I got the Galaxy S3 when it was released and have an upgrade date of 1/28/2014.

    "This line is eligible for an early upgrade with a partial discount off of the full retail price when you sign up for a 2-year service agreement. This line may be eligible for an upgrade at our best pricing on: January 28, 2014. A $36 upgrade fee will apply."


    I'm going to the store today because I want to see the HTC One and Galaxy S4 in person...and ask them what kind of "early upgrade" discount they can give me...or maybe I can steal a full upgrade from another phone on my family plan. I'm also going to call customer service and see what they can do for me as well...

    I'm not entirely sold on upgrading from the S3 to S4...I kind of want to hold out for the Note 3 or next Google/Nexus phone...but I can still get $300-$350 on Ebay for my S3 and it may be worth it to cash out on that. I'm sure I will be able to Ebay my S4 for at least $450-$500 by the time the Note 3 or next Google phone is released.
    Yes I do this every time a new phones comes out I never upgrade I just it flat out by selling my old devices and use the money on the newer devices .but if uograde to the s4 u have nothing to lose when the note 3 comes out u can still sell it for 500 just like I can sell my note 2 for 600 still.

    Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
    04-30-2013 10:34 AM
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