07-03-2013 11:10 AM
66 123
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  1. Newtoandroid99's Avatar
    AHHHHH UGH.

    So i called up AT&T early this morning because i was supposed to get a call back today at 3:30pm to get my upgrade going. First rep said i can't do my upgrade till 30 days out from my date over the phone so May 8th. Then that was it and she said sorry.

    I called again and this rep contacted her supervisor and tried to get the date overridden and she was able to do that, however she said the price was going to be $299.99 (in my mind i thought maybe this was for the 32GB?) but no she said because its not May 8th, it only lets me upgrade early but not get the phone yet at the full discounted price. So she contacted her supervisor who then tried to override the price and again no luck.

    But at least now i know for sure 100% i will be able to call in May 8th and get my upgrade at $199.99. They are on backorder right now for AT&T anyways is what she said, so hopefully within a week they can get their inventory up and i can do overnight shipping or something on May 8th.

    Just wanted to pass along the info for anyone else.

    And as usual if you go in store the month of your upgrade you can get your phone as early as the 1st of the month. EX. so your upgrade is June 18th, you can upgrade on June 1st.
    You should just go to a store on 5/1, you get it faster and no waiting for it to arrive.
    04-30-2013 11:42 AM
  2. AlphaVictor87's Avatar
    You should just go to a store on 5/1, you get it faster and no waiting for it to arrive.
    I would but my upgrade date isn't till June 8th. In store can only do it the 1st of the month your upgrade is in, so i would have to wait till June 1st to get it in store. But over the phone they can order it up to 30 days before your upgrade date which is i guess what i'm shooting for now on May 8th.
    04-30-2013 12:07 PM
  3. Newtoandroid99's Avatar
    I would but my upgrade date isn't till June 8th. In store can only do it the 1st of the month your upgrade is in, so i would have to wait till June 1st to get it in store. But over the phone they can order it up to 30 days before your upgrade date which is i guess what i'm shooting for now on May 8th.
    Oh ok, that makes sense.
    04-30-2013 12:11 PM
  4. ITS ME DAVID's Avatar
    After calling 3 days in a row and talking to 3 diff managers this morning I was finally able to get a override they offered me the s4 for the $199 plus $85 but when the rep on the phone finished the transaction i only had to pay $199 plus tax so total was $257.59 so keep calling and keep trying.
    04-30-2013 01:46 PM
  5. AlphaVictor87's Avatar
    After calling 3 days in a row and talking to 3 diff managers this morning I was finally able to get a override they offered me the s4 for the $199 plus $85 but when the rep on the phone finished the transaction i only had to pay $199 plus tax so total was $157.59 so keep calling and keep trying.
    Did they tell you the phone was backordered?

    I'm hoping that rep will still call me today at 3:30 and if not i'll try one more time around 4pm to see if another supervisor or something can get me going. Better to get my order in while its backordered then i'll just have to wait for it to come.
    04-30-2013 02:03 PM
  6. ITS ME DAVID's Avatar
    I asked for the black one she never said anything about it being out of stock or on back order
    04-30-2013 02:30 PM
  7. AlphaVictor87's Avatar
    I asked for the black one she never said anything about it being out of stock or on back order
    I'm curious, What was your original upgrade date?
    04-30-2013 02:48 PM
  8. mpdofficer514's Avatar
    Dont know if this helps anyone but I wasnt eligible for an upgrade until 5/8. I walked into my local Oklahoma att store on launch day 4/27 and was given a full upgrade for the S4. The rep told me that they can do full upgrade in store as long as you are within 30 days of your upgrade. She also said the only time it has to be in the same month ie: May 1st for me is if you try to upgrade online.

    Sent From My Galaxy S4 Using Android Central App
    04-30-2013 03:07 PM
  9. ITS ME DAVID's Avatar
    I'm curious, What was your original upgrade date?
    September 23 2013
    04-30-2013 03:12 PM
  10. AlphaVictor87's Avatar
    Dont know if this helps anyone but I wasnt eligible for an upgrade until 5/8. I walked into my local Oklahoma att store on launch day 4/27 and was given a full upgrade for the S4. The rep told me that they can do full upgrade in store as long as you are within 30 days of your upgrade. She also said the only time it has to be in the same month ie: May 1st for me is if you try to upgrade online.

    Sent From My Galaxy S4 Using Android Central App
    i swear...... AT&T needs to inform all stores and all reps of their policies. Its such a tangled bunch of F**K that no one knows the correct answer so those of you getting early upgrades in store or on phone tend to make people like me mad who can't seem to get them (not your fault obviously)

    I went into the store this past weekend and they said it has to be the 1st of the month that your upgrade is in. But yah the rep on the phone i talked to said i could go in store and they can do it within 30 days as well. I think i'm going to stop into an AT&T store on the 8th before i call in. I'd rather be able to take it home right then than wait it out.

    - - - Updated - - -

    September 23 2013
    Wow thats just incredible that i'm MONTHS ahead of you and you got it done and i can't seem to. welp AT&T get ready for a barrage of calls until i get my freaking upgrade!!!
    04-30-2013 03:15 PM
  11. ITS ME DAVID's Avatar
    i swear...... AT&T needs to inform all stores and all reps of their policies. Its such a tangled bunch of F**K that no one knows the correct answer so those of you getting early upgrades in store or on phone tend to make people like me mad who can't seem to get them (not your fault obviously)

    I went into the store this past weekend and they said it has to be the 1st of the month that your upgrade is in. But yah the rep on the phone i talked to said i could go in store and they can do it within 30 days as well. I think i'm going to stop into an AT&T store on the 8th before i call in. I'd rather be able to take it home right then than wait it out.

    - - - Updated - - -



    Wow thats just incredible that i'm MONTHS ahead of you and you got it done and i can't seem to. welp AT&T get ready for a barrage of calls until i get my freaking upgrade!!!
    Keep calling don't give up.
    04-30-2013 03:42 PM
  12. AlphaVictor87's Avatar
    Keep calling don't give up.
    Well son of a ****h.... So the rep i talked to last tuesday ended up still calling me, within 20 minutes she got all my info, asked which color i wanted, said i still get to keep my 2GB data plan and will switch to LTE, ships with a new sim card, confirmed my address, got my credit card information, got the price override and got a manager to approve it all. She even waived the shipping fee of $15!!

    Bravo Tabitha (the rep i spoke with)

    She has absolutely made my day! No backordered phone either so i don't know what those other reps were smoking...

    And i'll also apologize to this thread as i've been just well dominating it with my "problems" hahahaha
    Newtoandroid99 likes this.
    04-30-2013 05:04 PM
  13. rootyourphones's Avatar
    Well son of a ****h.... So the rep i talked to last tuesday ended up still calling me, within 20 minutes she got all my info, asked which color i wanted, said i still get to keep my 2GB data plan and will switch to LTE, ships with a new sim card, confirmed my address, got my credit card information, got the price override and got a manager to approve it all. She even waived the shipping fee of $15!!

    Bravo Tabitha (the rep i spoke with)

    She has absolutely made my day! No backordered phone either so i don't know what those other reps were smoking...

    And i'll also apologize to this thread as i've been just well dominating it with my "problems" hahahaha
    Glad u didn't give up and got your upgrade enjoy your new phone.

    Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
    AlphaVictor87 likes this.
    04-30-2013 06:02 PM
  14. DCSholtis's Avatar
    My eligibility date was 5/7 but when I went in to my account on 5/1, ATT had me eligible. Needless to say mine is on the way now!
    anon(5857879) likes this.
    05-02-2013 01:36 PM
  15. iamknoware's Avatar
    My upgrade is on 7/2013, but got it pushed. Just got my phone May 3rd...
    05-08-2013 01:34 PM
  16. ladyesmiles's Avatar
    Write the corporate office, it worked for me, my upgrade wasn't due for 2 years. I used the new trade-in program and got the phone for 100.00 bucks by trading in my iphone 4. I am a premier customer of 20 years and customer service would not help me either so I contacted corporate.
    Mine is also April 2014. When I called they wouldnt work with me at all. Ive been with att for 8 years and have 3 lines on my account. Anything in particular you said? I was thinking of calling the retention department and pulling the "it's cheaper to cancel my line and go with another provider than to buy the phone outright" route.

    Sent from my GT-N8013 using Android Central Forums
    07-03-2013 11:10 AM
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