1. elyeh's Avatar
    I just switched from Sprint to AT&T and I noticed that all my contacts were not restored. It seems that only the ones that have google in the connection were restored.

    My question is how do I get the contacts that I have that are using 'device" in the connection to also use google?

    Also what does "starred in Android" do?

    09-10-2013 01:05 PM
  2. B. Diddy's Avatar
    Your contacts on the phone can be stored under different accounts, like your Google account, your Yahoo account, your Facebook account, etc., and these can be synced with those respective accounts (at least the Google ones can--I've never tried it for Yahoo and Facebook). Since they get synced to the cloud, they can be restored easily to your new phone.

    Then there's the "Phone Account," which is kind of an anachronism, and I wish it would just go away, because it tends to lead people to lose their contacts unwittingly. Before people could easily sync their Contacts with various cloud accounts, we all had to store our contacts directly on the phone, hence the "Phone Account." These contacts were stored in the phone's memory (and usually on the SIM card, if present), but the only way you could back them up in the old days was to sync them with Microsoft Outlook or some other desktop PIM using proprietary software like HTC Sync. Or you could pay your cellphone company an unreasonable amount to have them backup your contacts with their own server. Now that everyone has some kind of Google or Yahoo or Outlook.com account, no one really needs a Phone Account any more, but it remains, and people still unwittingly enter contacts into it. Any contacts in the Phone Account can't be synced with your Google account, and those contacts will be lost if you change phones and didn't remember to backup or transfer those contacts somewhere else.

    To change all of your Phone Account contacts to Google, you'll need to export them first, then import them into the Google account. I think you can do this all on your phone, but not sure since I've never done it myself. On my Razr Maxx, this is how you'd do it:

    1. Open the People or Contacts app.
    2. Tap Menu, then "Contacts to Display." Select your Phone Account.
    3. Tap Menu, then "Import/Export." Select "Export to storage."
    4. When it is done exporting, tap Menu, then "Import/Export," then "Import from storage."
    5. Choose the file you just exported, and select your Google account as the destination. (After step 3, it might be necessary to change your Contacts to Display to your Google account.)

    Your Phone contacts should now be in your Google account, and will then be synced to the cloud.

    "Starred in Android" contacts are the ones you make Favorites in your phone's dialer.
    elyeh likes this.
    09-11-2013 01:43 AM
  3. elyeh's Avatar
    Thanks very much. It worked.
    B. Diddy likes this.
    09-11-2013 12:46 PM
  4. elyeh's Avatar
    One thing I noticed is that when I go to my gmail account the contacts do not show up. Is this correct or should they have been added?

    09-12-2013 10:47 AM
  5. B. Diddy's Avatar
    Do you know if the phone has synced yet? Go to Google Contacts on your desktop and look carefully under all of your contacts--it might show up as a separate folder, like "Imported from Android" or something like that.
    09-12-2013 11:12 AM
  6. elyeh's Avatar
    synced my accounts but my contacts do not show up in my contacts on gmail. Even the ones marked "starred in Android" do not show up.

    Any ideas?

    Like the Crow T robot avatar btw
    09-22-2013 02:45 AM
  7. B. Diddy's Avatar
    Ok, so when you imported the contacts, you did so on your phone's Contacts app, right? And you definitely imported them into your Google account, and you can see those imported contacts in the Contacts app under the Google account, correct?

    So the problem now is that you can't see those contacts on Google Contacts using your desktop web browser?

    Always like it when people recognize Croooooooow!
    09-22-2013 11:07 PM
  8. elyeh's Avatar
    correct. In my phone went to accounts, clicked 'sync all".
    Go to my Gmail account on my desktop, compose an email, click on "to" to bring up my contacts and there are none.

    I prefer the MST3K with Joel, cambot Tom Servo, Gypsy and Croooow
    B. Diddy likes this.
    09-23-2013 03:25 AM
  9. B. Diddy's Avatar
    You could try exporting your contacts to storage, and then moving that file to your computer (either by connecting it via USB or uploading it to Google Drive or some other cloud storage). Then go to Google Contacts on the web, click on "More" and then "Import," and then follow the instructions.

    I'm an equal opportunity Joel and Mike MST3K'er--they both had different strengths!
    09-23-2013 09:47 AM

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