1. choirmama's Avatar
    Sometimes when I try to open up my phone, and enter the PIN, it tells me it's incorrect multiple times. I have to restart the phone, and then it recognizes the PIN. It is happening more often- twice today. Does anyone else have this issue, or know how to fix it?

    Thanks.
    02-09-2015 05:35 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Try wiping the cache partition: http://support.t-mobile.com/docs/DOC-5744. If that doesn't help, then consider changing your screen unlock to pattern or password, and see if the problem persists.
    02-09-2015 08:31 PM

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