1. cindysgold's Avatar
    My phone has been turning itself off. Is this normal or am I going to be needing a new phone?
    01-26-2016 02:03 PM
  2. sydneycooper1979's Avatar
    This is not normal. You can try a couple of things. A new battery could fix it if your current battery is faulty. You can also try a factory data reset. If your phone keeps doing this after a factory data reset, you should take it to your carrier and see about a replacement.
    Laura Knotek likes this.
    01-26-2016 02:58 PM
  3. cindysgold's Avatar
    I hate having to do a factory reset...So much work putting everything back on. I put in a new battery when I got it last summer.

    Thank You for your help!
    01-26-2016 07:47 PM
  4. sydneycooper1979's Avatar
    Yeah they are a total pain.
    01-27-2016 06:02 PM
  5. sydneycooper1979's Avatar
    And no problem!
    01-27-2016 06:03 PM

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