1. reefrunway's Avatar
    Hi guys and gals!

    Do any of you pay the $5/month for insurance for your Infuse? I have until tomorrow to decide whether or not I want it. There is also a $120 deductible (!) if you file a claim. I am thinking I may go for it for the first year, and then cancel at year two (when this phone won't be as expensive to replace). In general, I don't lose or break my phones (knock on wood )... they are pretty beat up by the time an upgrade period rolls around, but usually fully functional. Anyway, just wondering if any of you guys have the coverage.
    06-14-2011 12:50 PM
  2. Egidio's Avatar
    I signed up for it. When I had my iPhone 3G I almost got stuck without insurance. Luckily I was able to buy it when I needed it. I'll probably do just for a year and cancel it next year. Chances are almighty AT&T will want me to upgrade to whatever is new next summer and will give me the choice to do so as they did last year, when I was still 6 months away from the end of my contract.
    06-14-2011 01:29 PM
  3. Scottyb's Avatar
    I have insurance on mine. I'm pretty careful but u never know. I did wash my first iPhone 3G in the washing machine, for some reason it didn't work after that.
    06-14-2011 02:01 PM
  4. Egidio's Avatar
    Well, at least you got the smudges off the screen.
    06-14-2011 04:40 PM
  5. rvrocket's Avatar
    I have had insurance on my last 2 phones. Cracked the screen on my last one when it was 10 months old. Paid for its self with that one claim.
    06-14-2011 08:06 PM
  6. GotBCI's Avatar
    Ive always insured my phones,Ive been with Cingular/ATT for over 20 yrs and
    never had anything but "smooth" when dealing with the claims process on a few phones.
    06-15-2011 11:35 AM
  7. waterca's Avatar
    I ended up getting talked into purchasing insurance. Well, I say that, but it really didn't take much effort on the employee's part since at that point I was pretty anxious to get out of the store. Still not sure if I will keep it though, especially since I made it two years without insurance on my iphone 3G before it succumbed to one fall too many.
    06-15-2011 10:39 PM
  8. sirdomino's Avatar
    Just got the Samsung Infuse today and went ahead and put the insurance on it. The one thing that REALLY concerns me is that i was told that it is up to AT&T if I get an Infuse or not if I file a claim. They could substitute it with an Atrix or something else, and the employee said it would most definitely be a refurb. Really makes me wonder if it is worth it to play dice if I do break the phone and end up getting some other cruddy phone.

    any experience with AT&T doing that? giving you another phone to fulfill the insurance and your stuck?

    I think I'll insure it for at least 6 months, maybe a year, an then cancel after that. although the At&t guy told me that if I broke the phone and bought my own equipment I'd still have to renew my contract, which I am pretty sure is a bunch of BS.

    I have 3 Infuse phones and right now it is $15/month for insurance, which is pretty darn expensive. But I guess for a year until the INfuse is outdated won't be too bad.
    07-08-2011 09:09 PM
  9. btc0526's Avatar
    Just got the Samsung Infuse today and went ahead and put the insurance on it. The one thing that REALLY concerns me is that i was told that it is up to AT&T if I get an Infuse or not if I file a claim. They could substitute it with an Atrix or something else, and the employee said it would most definitely be a refurb. Really makes me wonder if it is worth it to play dice if I do break the phone and end up getting some other cruddy phone.

    any experience with AT&T doing that? giving you another phone to fulfill the insurance and your stuck?

    I think I'll insure it for at least 6 months, maybe a year, an then cancel after that. although the At&t guy told me that if I broke the phone and bought my own equipment I'd still have to renew my contract, which I am pretty sure is a bunch of BS.

    I have 3 Infuse phones and right now it is $15/month for insurance, which is pretty darn expensive. But I guess for a year until the INfuse is outdated won't be too bad.
    Dude if you have ure own equipment all you have to do is pop the sim card in it for it to work. That guy obviously wanted you to suffer with the decision making. I suggest you get it because they hardly ever give you a replacement that isn't what you had before. It will be a refurb though. That's just my $ .02
    07-08-2011 10:21 PM
  10. 2Munkeez's Avatar
    Yes, I have insurance. Yes, I've made claims. Yes, I've been given a different device :-( only once, on that last "yes" though. They said the Fuze was no longer available and that they'd give me a Tilt 2. I knew the Fuze was also called a Touchpro and that the Tilt 2 was also called a Touchpro 2 so... I thought maybe it really was going to be a better device. NOPE :-( I disliked that device.

    2 things to think about. (1) insurance is MORE important the 2nd year because contracts are 2 years while warranties are only one. I had to replace a defective device with insurance, once. (2) you SHOULD receive a refurbished, as the replacement, because the phone being replaced is not new. If your 5 year old car gets totalled out, insurance doesn't give you blue book on a brand new one. Seems fair to me.
    07-08-2011 10:24 PM
  11. jklitten's Avatar
    I have insurance through Squaretrade. Better deal than AT&T.
    07-09-2011 12:47 AM
  12. sirdomino's Avatar
    So are you able to add the insurance after the 1 year warranty? The rep also told me I had to add it within the first 30 days of the contract and if I cancel it then I was SOL. That once I am past the first 30 days I wont' EVER be able to add the insurance.

    I remember years ago you use to be able to add the insurance whenever you wanted, with the only stipulation being that you had to wait x amount of days before filing a claim.

    I have 3 Samsung Infuses I bought yesterday. So I am paying $15/month for the insurance which is $180/yr. Kind of killer, especially with the $120 deductible and the stipulation that you might get crappy replacement phone with zero recourse.

    It seems squaretrade is a better deal but they do not include lost/stolen in their warranty, which I believe AT&T does.

    Any thoughts on this?
    07-09-2011 10:24 AM
  13. IamNabil's Avatar
    Well, at least you got the smudges off the screen.
    I don't insure my phones, but I think I am the minority. I buy a new phone every six months, because I am, apparently, a phone-*****. I move my sim from my focus to my infuse to my iPhone 4 just about every other day. I can't wait for the HP Pre 3 to come out so I can round out my collection!
    07-09-2011 10:44 AM
  14. ninnghizzida's Avatar
    I don't insure my phones, but I think I am the minority. I buy a new phone every six months, because I am, apparently, a phone-*****. I move my sim from my focus to my infuse to my iPhone 4 just about every other day. I can't wait for the HP Pre 3 to come out so I can round out my collection!
    How do you do that? Being that the Infuse and the Focus use a regular Sim card and the iPhone 4 uses a micro Sim card.

    Luis
    07-10-2011 10:34 AM
  15. IamNabil's Avatar
    How do you do that? Being that the Infuse and the Focus use a regular Sim card and the iPhone 4 uses a micro Sim card.

    Luis
    A two dollar microsim adapter.
    07-10-2011 10:55 AM
  16. ninnghizzida's Avatar
    A two dollar microsim adapter.
    I see, I didn't know those things existed. I asked both AT&T and Best Buy if there was such a thing and they both told me no. What do they know?

    Where did you get it?

    Luis
    07-10-2011 11:46 AM
  17. IamNabil's Avatar
    This is the one I bought. Although, to be honest, they are easy to lose. I've bought three so far.
    ninnghizzida likes this.
    07-10-2011 11:53 AM
  18. sirdomino's Avatar
    So are you able to add the insurance after the 1 year warranty? The rep also told me I had to add it within the first 30 days of the contract and if I cancel it then I was SOL. That once I am past the first 30 days I wont' EVER be able to add the insurance.

    I remember years ago you use to be able to add the insurance whenever you wanted, with the only stipulation being that you had to wait x amount of days before filing a claim.

    I have 3 Samsung Infuses I bought yesterday. So I am paying $15/month for the insurance which is $180/yr. Kind of killer, especially with the $120 deductible and the stipulation that you might get crappy replacement phone with zero recourse.

    It seems squaretrade is a better deal but they do not include lost/stolen in their warranty, which I believe AT&T does.
    anyone have any info on this?

    Thanks again guys.
    07-10-2011 12:23 PM
  19. ninnghizzida's Avatar
    This is the one I bought. Although, to be honest, they are easy to lose. I've bought three so far.
    Thank you, I'll give it a try.

    Luis
    07-11-2011 09:36 AM
  20. sirdomino's Avatar
    Thank you, I'll give it a try.

    Luis
    So if I have the insurance and the phone breaks will I have a replacement phone that same day? or will I go for weeks without a phone?

    Also, what makes them decide to give you another phone? I know I'd be really upset if they gave me anything other than my Samsung Infuse...
    07-12-2011 03:35 PM
  21. rp350z's Avatar
    From the AT&T terms and conditions brochure

    "Filing a claim is easy and your replacement is shipped overnight and received the next day in most cases."

    This also came from the brochure

    "The goal is to fulfill your claim with the same make or model of like, kind and quality. However, depending on availability, you may instead receive a device of the same or different model."

    So I would say more than likely you would get another Infuse.
    07-12-2011 09:51 PM

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