04-16-2017 04:15 AM
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  1. Wendy Ray's Avatar
    I am also having the same problem "Error retrieving information from server.[RPC:S-5:AEC-0]". Please help me to resolve the same.

    [email address removed]

    Thanks in advance.
    Kim Craig likes this.
    06-13-2015 05:51 AM
  2. Keegan King's Avatar
    I am also having the same problem "Error retrieving information from server.[RPC:S-5:AEC-0]". Please help me to resolve the same.

    [email address removed]

    Thanks in advance.
    06-22-2015 12:34 PM
  3. maher juma's Avatar
    I keep reciveing error whenever i try to download any app from play store yet ive fill form with multiple account pliz help.
    06-22-2015 03:57 PM
  4. Erjohn Egano's Avatar
    Pls help me, all the directions you gave. I follow, but Error retrieving information from server. [ RPC:S-7:AEC-0 7760-DE6T-CY2Y2 or RPC:S-7 NEED YOUR HELP PLSSS
    06-25-2015 05:29 PM
  5. eams1986's Avatar
    maybe this will help you uninstall is the play store and get the new version and with that would solve your problem
    07-13-2015 09:26 AM
  6. Lucy Sagad's Avatar
    I get an error retrieving information fromserver [ RPC:S-5:AEC-0 ]
    CAN YOU HELP ME? PLS....
    07-18-2015 01:25 PM
  7. Iris Minyatu's Avatar
    Hi there , i recommend you to do another account "new account" and it'll work ^^
    07-30-2015 11:48 AM
  8. kotsoum's Avatar
    Try to remove your google account from settings option and add it again. It should work.
    07-30-2015 04:15 PM
  9. Thomas Chandra's Avatar
    THIS FIX WORKS FOR ME: My problem go away by creating new Google account. No need to delete old account, just create a new one or add existing Google account into the device.
    07-31-2015 04:29 AM
  10. dragievad's Avatar
    Hi

    I have tried all the suggestions above an still not working. I have a samsung android 3.2 tablet and do not know what else I can do... Please help

    Thanks

    Desi
    08-22-2015 03:14 PM
  11. Nurhaliza Afin's Avatar
    I've tried everything literally; cleaning the cache (there wasn't any cache, that was the weirdest part), force-stopping the playstore and also the service framework, the logging in and out google account, yeah pretty much everything.
    What am i supposed to do? someone help me please i need a quick reply
    I know this is 2015 now, but please help I can't afford a new phone at the moment. 18yo and hopeless.
    my device is Evercoss A54 jump series.
    08-26-2015 12:32 AM
  12. Tanmay Baranwal's Avatar
    Thank you! I just bought a phone and started acting weird.
    09-01-2015 06:46 AM
  13. messinajr's Avatar
    Thanks for sharing! Thanks for sharing! Thanks for sharing!
    09-04-2015 12:03 PM
  14. Marquis Wraggs's Avatar
    I am also having the same problem "Error retrieving information from server.[RPC:S-5:AEC-0]". Please help me to resolve the same.

    [email address removed]

    Thanks in advance.
    09-19-2015 01:58 AM
  15. Richie Sales's Avatar
    Hello! I got the same problem. I did all what u posted but still got the same error. My device is Fujitso Arrows Tab, F-01d model Japan made. I tried how many times but it doesnt work. Can somebody pls help me? Thank you so much!
    09-29-2015 08:45 PM
  16. DanielNail's Avatar
    Hello, everyone. I had the same problem on my old tablet. Nothing helped, and then i noticed the lack of "Google Play Services" application.
    I removed all accounts on the device, then downloaded APK file from internet (you have to allow installation from unverified sources), installed it, rebooted my tablet. Then I added my account, and it worked.

    So check if you have "Google Play Services".
    10-19-2015 04:46 AM
  17. philip nana sarfo's Avatar
    Hey can anyone please help me i have just bought a android 4.0 7 tablet and play store was working fine to start with now i keep getting this message i have tryed the remove google account and but it bk in that works but for only a couple of downloads then it say the message again, is there anyway to solve this r will i have to take it back.
    11-01-2015 08:34 AM
  18. GHaustin's Avatar
    “””” A Fix For Not Being Able To Download Or Install Apps From The Google Play Store
    For People Who Have Tried EVERYTHING And It Still Doesn’t Work !!!!!!”””””””””

    To keep a long story short, I had decided to start using an older Android phone of\my wife’s. So I decided to factory reset it so I could start fresh on it. Well after it restarted it immediately being to ***** about not being able to connect to server. Then when I open the play store everything I tried to download was Error retrieving information from server. I tried everything I could think of but nothing worked. Then hitting the forums and trying everything listed in them at least 10 times. So I was about to just give up then my little voice said try this one last thing and to my surprise it WORKED. Everything was working, updating and downloading. Here are the step to what I did.
    1. Remove all accounts and yes this means do a factory reset
    2. Restart the device
    3. After start up DO NOT and I mean DO NOT create, link or sign in using your google account info. Hit skip this step and let the device fully start up.
    4. After is has started and you have a data connection open the Play Store
    5. At this time NOW sign in with your google account info.
    6. Just sit back and enjoy watching the updates come zooming in.
    I don’t know why this worked or how but it worked. I am posting this so that others who are as frustrated as I was, might have a chance at PEACE. May this post save others and lead to calm.
    11-12-2015 06:23 PM
  19. akrunrgrl's Avatar
    Totally worked! Thank youuuu!
    11-13-2015 10:38 AM
  20. Rain Arenas's Avatar
    Thanks! Your instructions with re-adding my account worked!

    Cheers!
    12-23-2015 11:14 PM
  21. anon9769908's Avatar
    OMG, PLEASE help with Error retrieving information from server
    Had cleared data,cache of google play store,google play services and download manager
    But even though problem has not solved ..
    please help me ..!!
    12-24-2015 03:23 AM
  22. CakeRake's Avatar
    I have a similar issue with one of my apps, any ideas yet?
    12-26-2015 03:22 PM
  23. vishli patel's Avatar
    I get the above error whilst downloading application/games from play store


    Any one to help me on this. I get connnected through Wifi and 7 inches tablet
    12-27-2015 08:14 PM
  24. melz bloodrayne's Avatar
    Here's what I've found:

    1.Go into SETTINGS
    2.Then select Apps (select the 'ALL' tab)
    3.Select 'Google Framework Services' and Clear Data (please only clear data; Do not delete Google Services Framework completely)
    4.Select Google Play and Clear data there too ( the same process as above)

    5.Reset your tablet by switching on and off

    Try resetting your home router just to be on the safe side
    01-11-2016 10:45 PM
  25. sawntnitesh570's Avatar
    I get the above error whilst downloading application/games from play store


    Any one to help me on this. I get connnected through Wifi and 7 inches tablet
    04-11-2016 09:42 AM
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