04-16-2017 05:15 AM
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tools
  1. Fr0gg3r's Avatar
    I can't see how / where to clear cache and force stop?
    Can someone advise?!
    Thanks
    Here's what I've found:

    1.Go into SETTINGS
    2.Then select Apps (select the 'ALL' tab)
    3.Select 'Google Framework Services' and Clear Data (please only clear data; Do not delete Google Services Framework completely)
    4.Select Google Play and Clear data there too ( the same process as above)

    5.Reset your tablet by switching on and off

    Try resetting your home router just to be on the safe side
    12-27-2012 08:29 AM
  2. Lesley Tracey's Avatar
    Thanx jimthetim problem solved :0)
    12-27-2012 09:03 AM
  3. angelabeesley74's Avatar
    Thank you, that worked very well!!
    12-27-2012 11:02 AM
  4. Jamesy Mc's Avatar
    Hi I've clear search history and went to settings and have clear all data on google play store and that framework one I now can open play store at all! Helpp please gonna end up sending this tab back! Brought it for my son for xMas and he can't use it!
    Can u see the play store app icon
    12-27-2012 11:20 AM
  5. Mia Chandler's Avatar
    Thanks so much for the detailed instructions spent three days trying to get our tablet to work no all is fine
    12-28-2012 05:23 AM
  6. Louspen55's Avatar
    MartandKim
    This is the full post from the other site -

    Go to "Settings"
    Tap Applications
    Tap Manage Applications
    Select "All"
    Scroll to and tap Google Play Store
    Tap Force Stop, tap OK, tap Clear data, and tap "OK".
    Tap the Back button to get back to the applications list.
    Scroll to and tap Google Service Framework
    Tap Force Stop, tap OK, tap Clear data, and tap "OK".
    Now reboot (switch on & off) your device.

    HI, I've just followed these instructions and now I can't get onto Play Store at all! Just says "Server Error", please help, I don't know what else to do!! Thanks
    12-28-2012 01:02 PM
  7. Susana Francisco's Avatar
    Hi, I'm having the same problem, we manage to download a few games before but now nothing, that message always comes on. But I am scared to try what you are saying in case we lose the ones we already have.What should I do?
    12-28-2012 03:07 PM
  8. Susana Francisco's Avatar
    Help.. I get the same error, but I managed to get some games before now I'm scared to try that method just in case I lose the ones I already have...what should I do?
    12-28-2012 03:15 PM
  9. vit364's Avatar
    Thank you, worked great.
    12-29-2012 09:35 AM
  10. vit364's Avatar
    Help.. I get the same error, but I managed to get some games before now I'm scared to try that method just in case I lose the ones I already have...what should I do?
    Do just this:

    1.Go into SETTINGS
    2.Then select Apps (select the 'ALL' tab)
    3.Select 'Google Framework Services' and Clear Data (please only clear data; Do not delete Google Services Framework completely)
    4.Select Google Play and Clear data there too ( the same process as above)

    5.Reset your tablet by switching on and off

    Try resetting your home router, if previous doesn't work
    12-29-2012 09:38 AM
  11. Sara Daigle's Avatar
    THANK YOU GUYS SO MUCH!!! My son was so disappointed because his sister's tablet worked and his didn't ... I am saving this advice just in-case it happens again!!!! You guys are life savers!
    12-29-2012 10:16 PM
  12. Oni McMullen's Avatar
    God bless you! i thought I would have to send this MID google android tablet back AGAIN, but I did as you said ( by the way on my device the econd place to go yto wass called google service framework which I foundd out from someone else reply after he succesfully use your solution) and here I am again happily down loading apps. Never under estimate the power of internet forums . I will surely set a bookmark or here! Thanks again and happy new years to ya!
    12-29-2012 11:18 PM
  13. Webo17's Avatar
    @martandkim thank you so much, tried all the other ways suggested and they didnt work, your way was spot on, have a happy mom now.
    12-30-2012 05:52 AM
  14. duckpig's Avatar
    Am very grateful excellent advice stopped me throwing new tablet against a wall
    12-30-2012 01:08 PM
  15. Ciara Aitken's Avatar
    Aww please help bought this for a Wayne's birthday on Saturday and I did everything use said nw I can't get into the playstore it says error while retrieving information from server [RH-01] ALL HELP WELCOME :-(
    12-30-2012 04:04 PM
  16. Colin Adie's Avatar
    Hiya folks . Iv just bought a 7 inch tablet too & keep getting this fault after i download an app - why is this happening
    12-30-2012 04:55 PM
  17. Colin Adie's Avatar
    Aam experiencing this fault too - have u found out why its happing ??
    12-30-2012 04:56 PM
  18. Tammy Kearns's Avatar
    thank you so much it worked i have been fighting with my daughters tablet for 3 days and was ready to throw across the room
    12-30-2012 06:13 PM
  19. Elbaz's Avatar
    Thanks Allot, you saved my neck
    12-31-2012 05:37 AM
  20. Togger's Avatar
    I have the answer to this problem. TELL ONE AND ALL TO SAVE XMAS
    SETTINGS
    APPS:AT TOP RIGHT GO TO ALL APPS THEN GO TO PLAY STORE AND CLEAR CACHE (NOT DATA)
    THEN FORCE STOP.
    COME OUT EVERYTHING TO THE HOME SCREEN.
    GO BACK INTO SETTINGS
    APPS
    ALL APPS:THEN GO TO THE APP UNDER PLAY STORE (CALLED MARKETPLACE SERVICES OR SOMETHING LIKE THAT) AND CLEAR DATA (NOT CACHE) THEN FORCE STOP.
    SWITCH OFF AND ON AND HEY PRESTO GET DOWNLOADING THOSE APPS.
    Hi Tim, tried your solution & also included........Settings-Apps-All-Google Framework-Force Stop(ignore warning)-Then Clear data in Google Frame work-Shut Down-Leave for a few minutes-Restart- Job done!
    12-31-2012 09:47 AM
  21. Maria Gaspar's Avatar
    Dear all,

    I am getting the same error as Louspen, after having done the "clear cache" and "force stop" in both play store and google framework...
    How can I make it work???
    Thanks a lot in advance
    12-31-2012 03:47 PM
  22. Tami Charles's Avatar
    Uggggg...... I have tried EVERYTHING these posts have suggested, and I STILL can't download anything!! I am so aggravated......ANYTHING else I can try??
    12-31-2012 10:56 PM
  23. jimthetim's Avatar
    Hi Tami, are you sure you cleared cache (not data) at first bit and then clear data (not cache) at second bit.check my post for full instructions. worked for a lot of people. me included.
    01-01-2013 08:29 AM
  24. jimthetim's Avatar
    remember its clear cache (not data) at first bit and then clear data (not cache) at second part.
    01-01-2013 08:32 AM
  25. Dimitri J's Avatar
    This one worked 100% for me.On your device : Go to settings/apps/all/ and uninstall (if possible) or deselect PLAY STORE .Download play store app from this link com.android.vending_3.9.16.apk | by Android Police for Generic Device and than install it to your devise.I did it via my pc,and than install it via USB cable to my tablet.But it is of course possible to do this directly from your browser on your devise, store the .apk file there( to internal memory or SD card) and install it afterwords.I tray everything before that - nothing worked. Perhaps you`ll love this one - Aptoide - many apps for free,in case the prescription does not work for you.But, I`m sure will does! God luck.Regard,Dimitri -Norway
    01-01-2013 08:03 PM
379 1234 ...

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