1. dNiceOne's Avatar
    My s4 won't turn on now.. When I woke up yesterday, i'm pretty sure it was working. But it always shows this update thing. and then i sat on my phone I think it pressed the Install button to install the update . when i saw it updating, i tried to turn my phone off because i'm scared it might delete my pictures and videos and some notes. so I took the battery out and put it back in it was still installing.. i took the battery out several times and then it stopped installing the update. the problem now is that it won't turn on. it's just stuck on that "Samsung Galaxy S4" opening-remark thing. what should I do? it's not even a year old yet.. Please reply !
    04-13-2014 03:44 PM
  2. mhinc's Avatar
    My s4 won't turn on now.. When I woke up yesterday, i'm pretty sure it was working. But it always shows this update thing. and then i sat on my phone I think it pressed the Install button to install the update . when i saw it updating, i tried to turn my phone off because i'm scared it might delete my pictures and videos and some notes. so I took the battery out and put it back in it was still installing.. i took the battery out several times and then it stopped installing the update. the problem now is that it won't turn on. it's just stuck on that "Samsung Galaxy S4" opening-remark thing. what should I do? it's not even a year old yet.. Please reply !
    Well you did EXACTLY what the update tells you NOT to do while updating. You turned off the device. HUGE No No!
    For the record the update wouldn't have deleted your pics, videos, or notes. But now that decided to turn it off during an update. Your only choice is to Factory Reset, which now WILL
    leave you with everything gone. UNLESS you were smart enough to have it all on a MicroSD card. If it's on your device memory it's gone. Here are the steps



    Turn off the device.
    Press and hold the following three buttons at the same time:
    Volume Up key
    Home key
    Power key
    When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and theHome key.
    When the Android System Recovery screen appears, release the Volume Up and Home keys.
    Press the Volume Down key to highlight ‘wipe cache partition.’
    Press the Power key to select. The phone will automatically restart after the cache is wiped.
    mannello93 likes this.
    04-19-2014 09:25 PM
  3. CanadianChiver's Avatar
    I'm gonna go with, "DO NOT TURN OFF YOUR PHONE WHILE UPDATING!"
    If you want, wipe it and re install from your last back-up with Samsung Kies.
    mhinc likes this.
    05-20-2014 07:47 PM
  4. pelolemeshani ael's Avatar
    My s4 mini when I select ‘wipe cache partition' it shows me 'error'. And then it restarts but it closes again.
    08-01-2014 04:40 PM
  5. mhinc's Avatar
    My s4 mini when I select ‘wipe cache partition' it shows me 'error'. And then it restarts but it closes again.
    This is an S4 thread not an S4 Mini.
    08-02-2014 07:47 AM
  6. JaniceR's Avatar
    Thank you to the 2nd poster to this thread (mhinc) for the 3-button push and hold advice. It worked. My relatively new Samsung Galaxy S4 just suddenly stopped working for no reason today and was unresponsive. Your fix worked. A million internets to you, good sir. This was the first result in Google for "samsung galaxy s4 wont start up."
    mhinc likes this.
    08-27-2014 05:36 PM
  7. Julio Aldana's Avatar
    Hi I am having he same problem but it would not work i try the hard reset and it will just shutting off and io dont know what else to do.....

    Is there any way teh software can be install to the phone from a PC?
    09-24-2014 09:05 PM
  8. Julio Aldana's Avatar
    Hi I am having he same problem but it would not work i try the hard reset and it will just shutting off and io dont know what else to do.....

    Is there any way teh software can be install to the phone from a PC?
    09-24-2014 09:57 PM
  9. Mario Bottle49's Avatar
    what if it died during update and now wont turn on and when i plug it in to charge nothing happens?
    the screen is still black and blank
    09-29-2014 11:52 PM
  10. mannello93's Avatar
    Thanks! quick easy solution helped save my day
    10-29-2014 10:33 AM
  11. Sean Meyer1's Avatar
    I tried the system restart and my phone is still nonresponsive. What is there to do now considering it wont do anything at all?
    11-04-2014 07:29 AM
  12. desperate1's Avatar
    Will my contacts go away if i do that ?
    11-07-2014 01:08 PM
  13. desperate1's Avatar
    Did your contacts go away ?
    11-07-2014 01:11 PM
  14. Susan Mary's Avatar
    I just got my S4 last week. It was recharged fully when I went to work. I received a call in the afternoon and it was working. Came home and went to use it and it had turned off and won't turn on. Tried your factory reset instructions above-to no avail. Guess I should take it back?
    12-16-2014 05:19 PM
  15. Susan Mary's Avatar
    Did you ever figure this out or did you have to return your phone?
    12-16-2014 05:27 PM
  16. ckkhoo's Avatar
    I have the same problem. It wouldn't turn on, safe mode method doesn't work. I found out the power button is broken. Here's the video on how to troubleshoot the button and replacing it. youtube.com/watch?v=2l_6fwzuIwA
    01-20-2015 06:04 PM
  17. ckkhoo's Avatar
    Here's the link for troubleshooting and solutions. You might need some simple electrical skills.

    04-26-2015 02:59 AM

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