10+ lost watch faces

[stewarta13wsb]

Reconnected watch to new Note10+, ran backup but lots of watch faces have gone?
When I look for them it's wanting me to pay again!
What have I not done?

 

[Peter621022]

I had no problems connecting to the 10+. All watchfaces were restored.
Are you sure you used the same account as before?

 

[stewarta13wsb]

Yes, I think I only have one Samsung account.

 

[Mike_Luchia]

Reconnected watch to new Note10+, ran backup but lots of watch faces have gone?
When I look for them it's wanting me to pay again!
What have I not done?

Are they all from the Samsung store or were some of them from Facer or another watch app?

 

[me just saying]

exactly which watch. the same happened to me on my s2 classic. fortunately I was using free ones though I did have one that I paid for that disappeared but it didn't matter since I ended up not liking it. . Not sure what you can do except to contact samsung on this since you paid for the faces.

 

[mlblack16]

I swear, some watchfaces must get pulled either by the designer or the app store. But, as long as you keep it installed, it will show up in your list of watchfaces.

For instance, I have one that I love called luminogen carbon, but if I search that name, I get no results. When I search all watchfaces by that designer, it shows. If/when I ever uninstall that face, I'm afraid it's going to be gone.

 

[mlblack16]

I swear, some watchfaces must get pulled either by the designer or the app store. But, as long as you keep it installed, it will show up in your list of watchfaces.

For instance, I have one that I love called luminogen carbon, but if I search that name, I get no results. When I search all watchfaces by that designer, it shows. If/when I ever uninstall that face, I'm afraid it's going to be gone.

Forgot to add a screenshot...

 

[EMGSM]

Reconnected watch to new Note10+, ran backup but lots of watch faces have gone?
When I look for them it's wanting me to pay again!
What have I not done?

Same thing happened to me.