14-Day Return Policy - Phones that are Returned

mblouir

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Dec 13, 2011
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What does Verizon do with the phones that are returned under the 14-day window? Are they still sold as new phones or are they used as replacement (ie-certified used) devices?


Just curious...
 

gusar2000

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Jun 4, 2013
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What does Verizon do with the phones that are returned under the 14-day window? Are they still sold as new phones or are they used as replacement (ie-certified used) devices?


Just curious...
I doubt it's possible to sell them as a new, boxes open, seals damaged. You will notice it.
 

Jennifer Stough

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Feb 12, 2013
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It is illegal to sell a used device as new. Phones returned within the 14 day window are generally refurbished and repackaged, and sold as used. This could mean as return replacements, or sold on the website as used refurbished devices.
 

dpham00

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Apr 23, 2011
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It is illegal to sell a used device as new. Phones returned within the 14 day window are generally refurbished and repackaged, and sold as used. This could mean as return replacements, or sold on the website as used refurbished devices.

Its kinda weird, stores like Victorias secret can and has sold used stained smelly underwear as new, but you can't sell a smartphone returned as new. I know some stores will sell returned merchandise (not cell phones) as new.

Sent from my Verizon Samsung Galaxy Note II
 

cadzilla74

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They can't resell as new. The returned devices could go into the inventory pool that Asurion pulls from when they replace broken or defective devices on insurance claims. "Refurbished" does not always mean "repaired". Many posts in the past about folks not happy with getting a "refurb" as a replacement instead of "brand new". The replacement unit they receive may very well be one of these returned units with less than 14 days of mileage on it and no flaws.
 

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