3 Emails

[JET4]

I bought a new S25+ and a S25 for my wife. We both have Gmail. Whenever a Gmail is sent to my wife's phone she gets one email. When a Gmail is sent to my phone I get three of the same emails. I check the settings on my phone to the settings on her phone and they are the same. I have been through the settings on and off for three days and can't figure out what's wrong. Any help would be appreciated. I'm on T-Mobile and they don't have a clue what's wrong

 

[B. Diddy]

Do you have more than one email app in use (e.g., Gmail, Samsung Mail, and something else)?

Also, just to be sure -- you're definitely getting 3 copies of the same email, rather than 3 notifications of one email, correct?

 

[JET4]

Only one email is Gmail. Getting 3 copies of the same email. When I open one of the 3 emails the other 2 go away.

 

[B. Diddy]

Try clearing the app cache for the Gmail app in Settings>Apps, and then Force Stop it. Open it again and see if the problem persists.

If it does persist, then try also clearing the app data for Gmail -- don't worry, once you open the app again, it will resync with your Gmail account in the cloud and you'll see all of your emails again.

 

[JET4]

Thanks will try and let you know what happens.

 

[JET4]

Just got an email and it was only one. Thanks so much for your help !!

 

[CamdenHolden]

Hopefully, you find a quick fix soon!