4G antenna gone BAD

[KC8UTQ]

For little over a week I've been having problems with my EVO speeds. So I downloaded a popular speed test app from the market. I work in 4G territory and was not able to get over 1mb download speed. I thought maybe there was a 4G network issue so I tested my speeds all week and still same results SLOW not the 3-6mb I was hoping to get. Over the weekend I tested it in various places and got sporadic results nothing consistent and still mostly 1mb or less download speeds. I called the service center and was told there were no network issues in my area. Sprint opened a ticket and told me to take my phone in for service. I dropped my phone off and 2 hours later I was told my phone had a bad antenna. I could not believe it. They're sending me a new EVO.

 

[RkyMtnHigh]

If you're nice about it, Sprint will usually bend over backwards for you like they did for you. Congrats!

 

[IAmSixNine]

Did you confirm they are sending you a New EVO? or a reconditioned unit?

 

[NxTech3]

definitely going to be refurb, unless under 30 days, but its new to you i guess lol

 

[asd216]

I had an issue like that but after a few days its stopped, so I just think it was a network thing

 

[KC8UTQ]

So I got my new refurb EVO in the mail. I went through the activation routine to get the phone working. After I got my device all setup I did some speed testing since this is the issue that got me here. The speeds were better in both 3g and 4g but not as fast I had expected. In 3G I was getting 1.2mb down and .8 up and in 4G I still was not getting the 2-3mb range. I was still getting like 1.5mb down and 1mb up. I had 2-4 bars in both 3G and 4G during all my testing. So I got to think that it has to be Sprint's network, or the Speed test app I'm using. So my next test I will use Sprint's Speed test site and see what the results yield. I posted the link below. Stayed tuned.....
Sprint Network Speed Test.