10:33:49AM ZA7CH84: "I'm unable to connect to 4g from my Nexus S 4G. In (usual) high signal area but won't connect. Have power-cycled 3 times now."
10:34:35AM Agent (Dabney Se): "I understand your concern and apologize for the inconvenience. Please give me a moment while I research your issue."
10:35:53AM Agent (Dabney Se): "Let me check the details for you."
10:36:01AM ZA7CH84: "ok cool"
10:38:49AM Agent (Dabney Se): "For how long, you are facing this problem?"
10:39:27AM ZA7CH84: "Since yesterday, I believe. I had 4G for some of the day in the afternoon but since I have been unable to get a connection."
10:40:02AM ZA7CH84: "I knew something was definitely wrong when I was in a signal area that usually has full bars this morning."
10:40:21AM Agent (Dabney Se): "I apologize for the inconvenience caused due to this."
10:40:36AM Agent (Dabney Se): "Please switch off the phone and take out the battery and let me know."
10:40:47AM Agent (Dabney Se): "I will refresh the services for your from here."
10:41:17AM ZA7CH84: "Ok, that battery is now out."
10:41:25AM Agent (Dabney Se): "Thank you."
10:41:36AM Agent (Dabney Se): "Please allow me a moment to refresh the services for you."
10:45:38AM Agent (Dabney Se): "Thank you for waiting."
10:46:11AM Agent (Dabney Se): "I have refreshed all the services for you. You can switch on the phone now and try to access the Internet within an hour."
10:46:16AM ZA7CH84: "No problem. Do you know why or how this might have happened?"
10:46:36AM Agent (Dabney Se): "As it takes, long one hour to update the data services after refreshing."
10:47:00AM Agent (Dabney Se): "It seems a temporary technical issue."
10:47:23AM ZA7CH84: "Particular to me or the Houston area in general? If you don't mind my asking."
10:47:51AM Agent (Dabney Se): "Houston area."
10:48:09AM ZA7CH84: "Ah, I see."
10:49:02AM Agent (Dabney Se): "Hope, it will work within an hour and if the problem still persist the same, you can send an e-mail to Sprint."