- Jun 3, 2013
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My wife and I just upgraded phones. I upgraded from a Galaxy Nexus to a HTC One and she upgraded from an iPhone 4 to an iPhone 5. So we get our phones and the restoring begins. My HTC One's contacts and apps are restored and my photos and music are in the cloud and accessible. It just worked. However, her iPhone 5 did not. The contacts came in just fine but she had to reinstall her apps and worst of all, her photos are gone and nowhere to be found. I've never had an Apple product so I have no idea how the iCloud or the backups work on an iPhone but I thought Apple ?just worked?. From what I've gathered on other forums, it's a frequent problem and restoring the phone again will sometimes do the trick. Maybe some past iPhone users can chime in with some solutions on how to get these back easily without having to do that.