A5 no longer recognises my finger print - what can be done?

[AC Question]

My Samsung A5 no longer recognises my thumb print to open the phone. I do not remember my gmail which was set up at the Samsung store. How else can I open my phone.
Thank you

 

[H3aTeRzz]

Hi

Here you go: http://forums.androidcentral.com/am...s/640158-guide-forgot-password-read-here.html