Big problem with this phone (and I like it too): I think it was a mistake locating the volume and power buttons where they are. That spot on the side of the phone is where my thumb would tend to be (or fingers if held it on my left hand). I imagine this is the same for most people. Bad mistake. In a couple of years I will look into getting a Motorola phone where buttons are on the back (carrier-free of course). Big ergonomic mistake!