Accelerometer not working

[Travelholic35]

Anyone know how to fix this? My auto rotate is not working in any app or camera.

I downloaded an app to check the sensors including the accelerometer & it shows everything is working. I've restarted & shut off my phone & still nothing.

I'm hoping I don't have to send this phone back to Google to get it replaced under warranty...

 

[dmxjago]

If you haven't already just make sure you have "auto-rotate screen" set to "ON' under the settings>display.

 

[B. Diddy]

Also see if the problem persists in Safe Mode: https://support.google.com/pixelphone/answer/2852139?hl=en

 

[Travelholic35]

So I tried everything & nothing worked. Checked Reddit and apparently this problem is happening to multiple people...

After reading multiple comments...I came across a ridiculous comment stating to trying doing a couple '8' formations in the air and bring the phone down to a flat surface with a decent amount of force....

oddly enough it worked! this is absolutely bizzare from Google...looks like this phone will be going back as this certainly seems like a hardware issue.

 

[bkdodger2]

So I tried everything & nothing worked. Checked Reddit and apparently this problem is happening to multiple people...

After reading multiple comments...I came across a ridiculous comment stating to trying doing a couple '8' formations in the air and bring the phone down to a flat surface with a decent amount of force....

oddly enough it worked! this is absolutely bizzare from Google...looks like this phone will be going back as this certainly seems like a hardware issue.

I've remembered having to do the figure eights I think for maps maybe... But I've done it on previous phones. Not for the rotation but for location or something

 

[Travelholic35]

I've remembered having to do the figure eights I think for maps maybe... But I've done it on previous phones. Not for the rotation but for location or something

So do you think this is a hardware issue or something that could potentially be fixed with a software update?

 

[bkdodger2]

So do you think this is a hardware issue or something that could potentially be fixed with a software update?

I don't think it's a hardware issue...software if it continues I'd go the reset mode after the next update if still present

 

[mustang7757]

Long press auto rotate in the pull down notification panel make sure battery save mode mode not on and maybe enable face detection

 

[Travelholic35]

Long press auto rotate in the pull down notification panel make sure battery save mode mode not on and maybe enable face detectionView attachment 339436

Yeah tried all that & nothing seems to fix it. Looks like it's an issue which may be fixed with a future software update otherwise I'm afraid this is a hardware issue.

 

[mustang7757]

Yeah tried all that & nothing seems to fix it. Looks like it's an issue which may be fixed with a future software update otherwise I'm afraid this is a hardware issue.

Yeah possibly, one last thing you dont mess with developer settings do you?
Quick tile ones , where turn sensors off ?

 

[Travelholic35]

Yeah possibly, one last thing you dont mess with developer settings do you?
Quick tile ones , where turn sensors off ?View attachment 339439

Nope I have never played around with any developer settings... infact, I've never even gone into developer mode.

 

[mustang7757]

Nope I have never played around with any developer settings... infact, I've never even gone into developer mode.

Ok , had to ask.

 

[Aflaaaak]

So I tried everything & nothing worked. Checked Reddit and apparently this problem is happening to multiple people...

After reading multiple comments...I came across a ridiculous comment stating to trying doing a couple '8' formations in the air and bring the phone down to a flat surface with a decent amount of force....

oddly enough it worked! this is absolutely bizzare from Google...looks like this phone will be going back as this certainly seems like a hardware issue.

I have had to do the figure 8 in the air "training" for my old G4 as well.

 

[J Dubbs]

My original Pixel just had this exact issue after updating apps from the Play Store.... so I factory reset it and problem solved, UNTIL I updated a majority (38) of the same apps again after the reset. What fixed the problem was resetting the app preferences for all apps, by going into the apps settings>all apps>3 dots upper right>reset all app preferences. I'm going on memory here though, that was on Android 10 so the directions might not be exact, but they should get you there.... I hope it helps someone

I also wanted to add my double tap to wake and lift to wake weren't working either... but resetting all app preferences fixed those as well.

 

[mrpackerguy]

Oh God, not this sensor issue again - I was hoping 6 was immune from that. On my 3XL, I had no sensors for over 2 years - no auto-rotate, no extra camera modes, no compass, no functioning gestures. With the update to 12, suddenly all sensors worked. There was a relatively large group of us with sensor issues and at least 3 ignored threads on the Google support site despite numerous posts by my similarly-suffering compatriots. I really hate to hear this news. but with my 3XL finally working as it originally did, I might hold off on the 6 for a while or altogether.

 

[anon(40376)]

Figure eight movement was a way to reset or calibrate the compass on a phone.

 

[Travelholic35]

Oh God, not this sensor issue again - I was hoping 6 was immune from that. On my 3XL, I had no sensors for over 2 years - no auto-rotate, no extra camera modes, no compass, no functioning gestures. With the update to 12, suddenly all sensors worked. There was a relatively large group of us with sensor issues and at least 3 ignored threads on the Google support site despite numerous posts by my similarly-suffering compatriots. I really hate to hear this news. but with my 3XL finally working as it originally did, I might hold off on the 6 for a while or altogether.

Well at least that shows it's not a hardware problem. I'm hoping Google fixes this issue with a future OS update.