Active Notification issue after system update

[Kaymak]

So I'm new to the forum and new to android in general. I've recently updated my phone system to the latest one (I think it's the 4.4.2 kit kat?). I've been having issues with the active notifications such that the screen freezes when I receive messages or sometimes it freezes just when the time is 'breathing'. I can't access my phone screen unless I use the power button and the lock screen pops up. I read a few other forums but no one seems to be having a similar issue, does anyone have a solution or suggestion as to what I can do about this? (it's super annoying!)

 

[Ry]

So I'm new to the forum and new to android in general. I've recently updated my phone system to the latest one (I think it's the 4.4.2 kit kat?). I've been having issues with the active notifications such that the screen freezes when I receive messages or sometimes it freezes just when the time is 'breathing'. I can't access my phone screen unless I use the power button and the lock screen pops up. I read a few other forums but no one seems to be having a similar issue, does anyone have a solution or suggestion as to what I can do about this? (it's super annoying!)

What carrier/model Moto X do you have?

 

[Kaymak]

It's moto xt1058. And I'm from Canada so my carrier is Rogers.

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[Kaymak]

What carrier/model Moto X do you have?

Oh and I forgot to mention that prior to the update, I never had this issue with the original operating system I had when I got this phone in Nov. 2013.

Posted via Android Central App

 

[Ry]

Oh and I forgot to mention that prior to the update, I never had this issue with the original operating system I had when I got this phone in Nov. 2013.

Posted via Android Central App

I would try to clear cache and data for the Active Display app, then reboot the phone.

If still having issues, uninstall all updates for the Active Display app, reboot the phone, then get the latest version from the Play Store and try again.

 

[Saneless]

Check the play store. A more recent version was released for assist that should fix it

 

[Kaymak]

I would try to clear cache and data for the Active Display app, then reboot the phone.

If still having issues, uninstall all updates for the Active Display app, reboot the phone, then get the latest version from the Play Store and try again.

The first option has been successful so far. If the problem persists I'll try out the second one, thanks!!

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