Active stuck on November update

[bawboh86]

I keep hearing about all of these updates that are coming out for the S6 active, but I'm still on a baseband version from November. I have not rooted nor done anything special with the phone, but when I try About Device->Software update and run a check, it just doesn't find anything new. My phone is working otherwise, and I have no flags on my AT&T account. Anyone have any ideas?

Thanks!

 

[B. Diddy]

Did you get the phone from AT&T, or did you bring it over from another carrier?

 

[bawboh86]

Directly from AT&T.

 

[B. Diddy]

It looks like they just released an update today: att.com/esupport/article.html#!/wireless/KB426851 But these kinds of updates are usually in a rolling fashion, so it might not hit your phone for a few days or even a couple of weeks. If you don't get anything after a month, I'd contact AT&T and ask them what's up.

 

[bawboh86]

I may contact them now, considering Marshmallow started rolling out at the beginning of July, but I'm still in Nov 2015's updates. Thanks for the help!

 

[Phoneguy108]

I may contact them now, considering Marshmallow started rolling out at the beginning of July, but I'm still in Nov 2015's updates. Thanks for the help!

Yeah definitely man something is up. You should have Marshmallow by now and it is MUCH better than Lollipop IMO.

 

[lafountain]

Not sure it will help, have you done a cache wipe and then tried to check for updates?

 

[bawboh86]

Hey, sorry I disappeared (life got in the way and I just fixed the phone like a week ago). I needed to go to a Samsung rep at a Best Buy store so they could push the update without wiping my phone. I had tried a cache wipe, but was really not looking to dump everything (that's a 4 hour setup I'd like to skip). AT&T wasn't able to push an update without wiping the phone, but the Samsung kiosks at Best Buy are equipped for this.