Well, I really don't know what this company is doing right these days. No more service plans. Poor treatment of long time customers. Customer service is abysmal. After 13 years, I left and went to T-Mobile.
My son broke his Nexus 5. He worked hard and earned enough money to buy one from Ebay. We looked at the seller's info/ratings and picked out a Nexus 5, supposedly bought from Google and activated on Sprint. We asked for the phone's info. We called into Google. Yes the phone was bought by the person selling it on Ebay. We called Sprint. Clean ESN and the phone had been activated on Sprint just the month prior. With things pretty much checking out and an outstanding seller rating, we bought the phone.
Took the phone to the Sprint store and they could not activate it. Called Sprint IT every day for a week, they said they could activate the device but they have no idea why, just the number will not enter into their system. They said seller bought a carrier locked phone and cannot be used on Sprint. No, this is a Nexus, a universal phone, bought from Google, confirmed by Google. Besides, wasn't the phone just activated on Sprint as of last month? Yes, but still don't know why it will not go into the Sprint system. Can you make the phone work? Yes, but we need more time, probably another week.
In the meantime, I took the phone to T-Mobile. They confirmed it would work on their system in about 1 minute of my time. Called back to Sprint. They still can't get the phone to enter into their system. They said take it back to the Sprint tech store to have a tech check it out. Checks out fine. Called back to Sprint. Cannot activate the phone. Went back to T-Mobile to confirm again that they can and get my son signed up for their service if they can. They can, and ended up taking all of my lines there.
Currently, have all phones with T-Mobile, including the Nexus 5 that Sprint could not get to work. Ridiculous. They are perfectly capable of making a non-carrier locked phone like a Google purchased non-locked Nexus 5 work. They confirmed that the phone was just active on their network. They cannot make a simple diagnosis as to what the problem is and make a phone work in over a week?
There may be some technical reason that I am completely unaware of why the phone might not work, but you would think a cell phone's IT dept would at least be able to tell me that. In over a week, not only could they not get the phone to work, they had no explanation for why they couldn't get it to work.
My son broke his Nexus 5. He worked hard and earned enough money to buy one from Ebay. We looked at the seller's info/ratings and picked out a Nexus 5, supposedly bought from Google and activated on Sprint. We asked for the phone's info. We called into Google. Yes the phone was bought by the person selling it on Ebay. We called Sprint. Clean ESN and the phone had been activated on Sprint just the month prior. With things pretty much checking out and an outstanding seller rating, we bought the phone.
Took the phone to the Sprint store and they could not activate it. Called Sprint IT every day for a week, they said they could activate the device but they have no idea why, just the number will not enter into their system. They said seller bought a carrier locked phone and cannot be used on Sprint. No, this is a Nexus, a universal phone, bought from Google, confirmed by Google. Besides, wasn't the phone just activated on Sprint as of last month? Yes, but still don't know why it will not go into the Sprint system. Can you make the phone work? Yes, but we need more time, probably another week.
In the meantime, I took the phone to T-Mobile. They confirmed it would work on their system in about 1 minute of my time. Called back to Sprint. They still can't get the phone to enter into their system. They said take it back to the Sprint tech store to have a tech check it out. Checks out fine. Called back to Sprint. Cannot activate the phone. Went back to T-Mobile to confirm again that they can and get my son signed up for their service if they can. They can, and ended up taking all of my lines there.
Currently, have all phones with T-Mobile, including the Nexus 5 that Sprint could not get to work. Ridiculous. They are perfectly capable of making a non-carrier locked phone like a Google purchased non-locked Nexus 5 work. They confirmed that the phone was just active on their network. They cannot make a simple diagnosis as to what the problem is and make a phone work in over a week?
There may be some technical reason that I am completely unaware of why the phone might not work, but you would think a cell phone's IT dept would at least be able to tell me that. In over a week, not only could they not get the phone to work, they had no explanation for why they couldn't get it to work.
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