After latest update steps not being tracked in S Health

[WalkingHorse]

Since the latest watch update, S Health on my S7e is not recording steps from my S3. As you can see from the attached image, it last recorded step data 5 days ago. My S3 is connected and receiving notifications from apps and I can control media (podcasts and music) from the watch but it has simply stopped recording any steps at all. I've restarted both watch and phone. Any ideas? Thanks!

 

[p1eric]

Do you see steps counted within the Samsung Health app on your S3?

 

[WalkingHorse]

Do you see steps counted within the Samsung Health app on your S3?

I sure do! All the data is there on the S3. It just won't show up on the phone app. As you can see in the attachment above it has been 5 days since it synched which is when the latest S3 update was applied.

 

[p1eric]

I also have a S7E and when I look at the S Health app the first thing I notice is I have a "link" icon and you don't.



If i click on the steps tracker then I again see GEAR S3 as the source and the same "link" icon.



If I click that then I can set the source.



You probably already tried but maybe set the source to Mobile Phone, reboot both devices and then go set it back to Gear S3.

 

[WalkingHorse]

You're correct! I don't have a link. I just tried doing as you suggested and it didn't work. Grrr. So frustrating. Oh well. Not sure what else I can do. Thanks so much for trying to help me!

 

[p1eric]

I can reproduce this by turning Bluetooth off so that the phone and watch disconnect. At that point my S Health view looks like yours without the link. But then I don't get any notifications at all so not the same scenario as you.

One last thing to try is to factory reset the watch and clear all data in the phone Gear app and then reconnect the two.

 

[WalkingHorse]

I have done the factory reset. Still no dice. I did finally go over to the Samsung support board and it looks like I am not alone in having this issue as there are many reporting the same issue after the latest update. Currently working with their rep to get this fixed.

Thanks again for your help!