After updating to a Pixel 4a5G Chat Features is unavailable

Krak-a-Lakn

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Mar 22, 2010
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I just upgraded from a Pixel 3 to a Pixel 4a5G. The Pixel 3 was running the beta version of Messages and Chat Features worked just fine.
After the switch I went online to my account and logged my Google account off of the Pixel 3. So, it is powered off and no longer registered.

Now, when I select Chat Features on the 4a5G it says that it is unavailable on this device. I followed the Google trouble shooting steps for this. I did the cache and storage clear on both the Message app and Carrier Svc. Rebooted the phone and still no Chat Features.

I've seen posts on this where AT&T or Verizon users switched to a new SIM card and resolved this. However, I am on Google Fi, so there's no physical SIM card.

I have a friend who also just upgraded from a Pixel 2 to a 4a5G and he had a message bubble appear that asked if he wanted to enable Chat Features on the new phone (my friend is on T-Mobile). I never saw such a prompt during my switch over.

Anyone know how I maybe can fix this?
 

hallux

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Jul 7, 2013
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I'm also on Fi. I had Chat features enabled on my Pixel 2xl (ironically, after trying for 3 weeks it enabled finally the day before my 4a 5G showed up). I disabled it on the 2xl prior to setting up the new phone. Once I did the transfer it enabled right away on the new phone.
 

B. Diddy

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Are you still on the beta Messages app? Have you tried switching it to whichever one you're not on (i.e., back to stable if you're on beta, or vice-versa)?
 

h3ndr1x

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Had this issue switching from my s20 plus and back and forth between pixel 4a and 4a 5g it can take up to 8 days for it to clear the servers ..remove the number device association on servers. it sucks. only actual fix I can find is to wait it out. None of the fixes, clearing data, clearing cache, resetting carrier services nothing works. leave chat features off and check from time to time if you can get it to connect. it will eventually work
 

Krak-a-Lakn

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Mar 22, 2010
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Thanks everyone for your suggestions. I guess I'll give it a week or so and see if it clears itself up. I seem to recall I had to wait a few days when I first tried to get Chat Features enabled on the previous Pixel 3.
Meanwhile I've removed the beta version and gone back to the standard version of Messages.
 
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