Ageism at Verizon Wireless Corporate Stores

[dpham00]

Please do not attempt to bypass the language filter

dpham00, Android Central Moderator
Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro

 

[yfan]

Please do not attempt to bypass the language filter

Ahh... that wasn't an attempt to avoid the filter (I just self censor words sometimes), but got it.

 

[SHIVA77]

So it would be acceptable if you were fat?

not acceptable, but being a fat slub is cause for bias too.

 

[SHIVA77]

The best way to teach a stereotyping a**hole a lesson is to embarrass them in front of their colleagues. Don't be afraid to do it.

I agree. Because unless they learn that what they do is wrong, they'll keep doing it.

 

[SHIVA77]

That wouldn't really bother me. As stated above the employee may be instructed to advertise and sign people up for the workshop.

I don't care what kind of phone you have, that's not how I judge someone's worth or intelligence.

again, another poster who has missed the point about my note. it's not what you say, it's how you say it. not sign of intelligence, but sign that you could be tech savvy.

 

[anon(6142785)]

This is why I have always done business at Best buy for all my phones and related VZW services. I have never had any problems and always get what I want. They have been courteous and knowledgeable and I expect nothing less. The only time I deal with VERIZON stores is when I need billing services.

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[kj11]

With all due respect, is it possible you're being a little too sensitive about this? If the rep really bothered you the time to deal with that would have been right then and there, with him.

It's over a week later and it's still bothering you to the point you're considering complaining to the kid's boss or writing a letter? Wouldn't it just be easier to get over it and move on with your life?

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[KeepItReal]

Perhaps you are wound too tight? They were just offering the Workshop, as they do to other customers. It is part of the service. I read an article once that stated, if you are treated like a bad customer, it's because you come across as a bad customer, and probably are a bad customer. Taking something as mentioning the Workshop to an affront to your technical abilities, is overreacting.

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[KeepItReal]

Please read. Maybe you need the attitude adjustment?

Maybe You Get Bad Customer Service Because You're a Bad Customer - http://huff.to/1d8Mq5D

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[Almeuit]

Please read. Maybe you need the attitude adjustment?

Maybe You Get Bad Customer Service Because You're a Bad Customer - http://huff.to/1d8Mq5D

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This article has nothing to do with what the OP posted. Please read the original post before responding with nonsense.

Sent from my T-Mobile Note 3 using AC Forums.

 

[KeepItReal]

The article just represents overreacting over something simple. I understand Verizon does not offer ketchup on their phones. To reach out to write a letter, have an employee reprimanded, and who know, fired, simply because a Workshop Class was offered, is represented by the feeling in the article. I as a customer walking into any establishment can affect the outcome of my visit. If you walk in with attitude, it's hard to get past your emotions. If you look for problems in innocent offering of a class, and want to reprimand an employee? You are that bad customer.

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[SHIVA77]

Wow, the amount of total nonsensical waste of keyboard strokes in the above posts are mind-numbing.

READ MY ORIGINAL NOTE ABOVE, before wasting bandwidth with your unrelated comments

Jeez!

- - - Updated - - -

This article has nothing to do with what the OP posted. Please read the original post before responding with nonsense.

Sent from my T-Mobile Note 3 using AC Forums.

Thank you!

 

[NEmickeyfan]

So they offered a workshop? What's the big deal? Out of the hundreds of customers in their stores in one day, why would you think that they could just look at you and know you are a proficient user of your devices. All you needed to say was "no, thank you". To let this ruin your day, or your week seems a bit silly.

 

[SHIVA77]

dude, stop writing. you are humiliating yourself. your post has zero relevancy to my original comment.

this is my last time replying to BS comments.

 

[KeepItReal]

You are that customer. My father would say, he who walks with chip on shoulder, gets splinters. You get more with honey than vinegar. You are vinegar.

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[mdunn1066]

I work for VZW In retail, though not a corporate location and I can tell you thats pretty unacceptable. I know in my store we will literally sit and help you with anything during the sale process as long as it takes, and we're definitely not rude about it. Not only is it common courtesy but it builds a relationship with a happy and satisfied customer, who if they had a great experience will likely return to you and purchase products from you in the future... its a win win for both parties to be respectful and helpful.

That being said you also have no way in hell knowing the level of expertise of the person you are selling to until they either tell you or you ask them some questions in a social way and not in a condescending way... I had a woman buying an iphone 5c from me last week, she was 82 and a sweetheart, and she knew 50x more about how to use the phone than the average 17 year old that comes in the store... you really cant judge a book by its cover. Sorry you had a bad experience, but not all of us retail guys are dicks

When I visited a Verizon Wireless corporate store in LA last Thursday to pick up the Samsung Galaxy Note Pro 12.2 LTE tablet on its first day of release (in fact I was the first in LA to own one) I experienced something else for the first time as well, ageism by VZW staff. Keep in mind that I am from NYC and am visiting LA.

I am clearly not a 30-something anymore, but does this mean that the Verizon store staff can be rude to me? How can they assume that someone who is such an early adapter and already has a Galaxy Note 2 (I had it on the counter) can be clueless about electronic devices just because he isn't "young."

Case in point. I was sitting at the sales counter with a sales person while she was installing the screen protector on my tablet, another employee wearing a white dress shirt (the rest are in black polos) comes up to me and says, you know we can schedule a workshop for you. Then he pauses and says, don't worry we'll only cover the real easy stuff. I just looked at this rude je**off without saying anything and wondered:
1) How the hell this a**hole got to rise to this level at a VZW retail.
2) How can he be so dumb and arrogant to assume someone who is clearly a professional (by the way I dress, my Note 2, and the Note Pro 12.2 on first day of release) to be ignorant about mobile devices just because I am not 25.
3) Shouldn't he be tactful enough to first talk to me to find out my level of knowledge before insulting me like that.

What made this even worse and caused me to write this note a week later, because the incident is still bugging me, is this: when I did decide to say something to him about the Note Pro 12.2, he looked at me with a very condescending gaze and without letting me finish my statement, he just looked away and then walked away. Trying to send me a "message" that you are too old to have an opinion about this topic. And I am in my 40s and quite fit actually. Wow!

I am thinking to fire off a letter to VZW top retail exec, but didn't get that jerk's name...

 

[fofjjsr]

So what I am gathering is you are more offended by him saying "don't worry we'll only cover the real easy stuff" and not the actual offering of the Workshop? But honestly I would have laughed that off and told him I, as you stated you do, work in the tech industry and already know how to use the device. I think sometimes people go looking for reasons to get angry at someone, especially in a retail sales environment because they know people are their to sell stuff and feel that pressure. Not saying that is your case, but the kid/guy whatever was probably just promoting their workshops, as they are suppose to most likely. The other comment about the easy stuff was probably not the best course of action, but I think you are taking it WAY to personally.

Also, I keep seeing people saying they work for Verizon, but not corporate. Technically you don't work for Verizon in that case, you work for a retailer authorized to sell Verizon products. It is a little different.