Alarm sound doesn't work on Huawei P10

[Android Central Question]

I just got my new phone and realised that the alarm does make sound. All the rest works perfectilly but when the alarm goes off it just vibrates and doens't make sound. I already tried to change the sound and that stuff but nothing works.

 

[B. Diddy]

Welcome to Android Central! Sorry for the basic question, but are you certain the Alarm volume (which is separate from Media and Ringtone/Notification volumes) is turned up?

 

[Nick van Raak]

Welcome to Android Central! Sorry for the basic question, but are you certain the Alarm volume (which is separate from Media and Ringtone/Notification volumes) is turned up?

I have got the same problem. I've tried a lot already, but nothing seems to work. I get a silent notification, and when I press that, my alarm screen comes on with sound.
Or when my screen is active, e.g. when I am reading texts, it will work.

 

[B. Diddy]

Welcome to Android Central! So it only vibrates for alarm when the screen is asleep, but will make the alarm tone when the screen is on?