Alcatel CS experience

[drhere]

I have never seen a more incompetent company in my life. They processed my card now they have no clue if/when it will ship. They keep saying a supervisor will call as I am trying to cancel as my order is on permanent on hold even though the billing info is right as they successfully ran the card, but no one calls back. I talked to one of the CS agents today, and they said a supervisor will now contact me Monday (BS). Wow, what a mess. No one calls back.

I wonder if it is because the site had the Idol 3 for $140 for literally minutes and it was a mistake possibly, and they don't want to ship or admit it, bad all the way around.

 

[B. Diddy]

If it becomes egregious, you could always call your credit card about stopping the payment.

 

[skipatrol]

They should honor it. Mistake or no mistake. Are you trying to get the phone at that price of canceling the order?

 

[drhere]

I called one more time last night. They stated it "should" ship, but there is the slight possibility it won't, and the charge will be reversed, they will email me soon---yea sure.
I would like the phone is what I said to them, but I am beginning not to care. If this falls through I will probably buy a Zenfone2 or something anything but an Alcatel.

My credit card statement will be produced soon, if I don't have it and no one will say anything, I will dispute the change, I am not going to pay for something I don't have, no one has any clue over there, that's pretty bad.

 

[seanpr]

I am not surprised. I have been screwed like this by Best Buy 3 times. They always reversed the charge after a few days. I know, it sucks.

I had a feeling Alcatel would have minimal to nonexistant customer service. I figured for the price I paid I was on my own. Luckily no problems yet on my wifes phone, but my phone has a malfunctioning power button. I just installed an app so I could double tap to open and close the phone.

Good Luck getting your money back, I would be thoroughly surprised if they ship the phone.

 

[drhere]

I am not surprised. I have been screwed like this by Best Buy 3 times. They always reversed the charge after a few days. I know, it sucks.

I had a feeling Alcatel would have minimal to nonexistant customer service. I figured for the price I paid I was on my own. Luckily no problems yet on my wifes phone, but my phone has a malfunctioning power button. I just installed an app so I could double tap to open and close the phone.

Good Luck getting your money back, I would be thoroughly surprised if they ship the phone.

Looks like you were right. I just logged into my Alcatel account, now it says I have placed no orders. I will never deal with these guys again.

 

[jazman_777]

The $70 or so you were saving was probably 500 phones' worth of profit, they're probably on the tight margin....not worth it for them, sometimes a customer just ain't worth trying to make happy. Wonder if that's what C**cast thinks...

 

[drhere]

Well, I came home today, and I got a package in the mail, it was the Idol 3. It is surprising I got no email stating it had shipped. I am glad that they did end up sending it to me for the $140 I paid for it, and it was sealed new.
I am charging it now, hopefully I won't have to deal with their support, but for the price I paid, it was a good deal.

 

[skipatrol]

Well, I came home today, and I got a package in the mail, it was the Idol 3. It is surprising I got no email stating it had shipped. I am glad that they did end up sending it to me for the $140 I paid for it, and it was sealed new.
I am charging it now, hopefully I won't have to deal with their support, but for the price I paid, it was a good deal.

Enjoy. Great deal!

 

[fdalbor]

Cricket has the Idol 3 (5.5) for 150$. They will honor the warranty for a full year. No matter what Alcatel does