Amazon Prime Exclusive phones don't stream HD on Prime Video

[Samuel Davis3]

Just got my Moto Z3 Play and I'm loving it so far. The only issue I see is Prime Video streams in SD. I used to have a LG G6 that had the same issue with Prime Video. Idk what Amazon is doing to the software for these phones but they should look into it.

 

[Ry]

Just got my Moto Z3 Play and I'm loving it so far. The only issue I see is Prime Video streams in SD. I used to have a LG G6 that had the same issue with Prime Video. Idk what Amazon is doing to the software for these phones but they should look into it.

What carrier are you on?

 

[Samuel Davis3]

Mint Mobile

 

[Ry]

Mint Mobile

Is this only on cellular?

Is the Prime Video app the only one that is limited to SD/480?

 

[Samuel Davis3]

This happens on cellular and wifi. Doesn't matter if you stream or download. App says 1 hour of stream/download uses 0.46gb of data. On my Pixel it says 1.82gb an hour.