Read some articles about reports on this. The issues with this phone's screen is just piling up! My 2XL's delivery date is a week from now... I'm really really considering cancelling!!
And now the screen oleophobic coating is wearing off prematurely on the 2XL!
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ffejjj
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- May 14, 2012
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I'd wait if it were me. My V30 had the blue tint and it's a complete non issue for me. Get it and check it out for yourself.
N4Newbie
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- Nov 15, 2012
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Says who?
There are a lot of sites out there that are primarily interested in driving ad revenue. Frankly, I find it impossible to believe that a coating that rubs off after just a few weeks of real-world use (after all, the device has only been in the field for what - three weeks? - would not have been discovered in prior quality and prototype tests.
I call BS.
Mike Dee
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Two things I ask:
How many reports of this are there and do we know that it is not due to customer neglect?
nelamvr6
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Seems like BS to me.
It's obvious what's happening. Tech "news" sites are cruising forums looking for any complaints of ANY problem that people are having. And they're paying special attention to the Pixel 2 since it's a new release from a big tech player, and also one that has had some "issues". Once they see one, they pounce! They need clicks, they must have clicks!
So now we're seeing the sensationalization of every little problem that anyone has with their Pixel 2.
Anything that is man made will have the occasional sample defect. Even Rolls Royces break down every once in a while...
Google's customer support has so far proven to be absolutely fantastic. They pushed out the fixes they promised before our phones were a month old. So, I'm just not paying attention to these reports anymore. If an actual problem does pop up, I'll deal with it. In the meantime I'm enjoying the heck out of my Pixel 2 XL, it's hands down the best phone I've ever had. Head and shoulders above all my previous phones.
It's obvious what's happening. Tech "news" sites are cruising forums looking for any complaints of ANY problem that people are having. And they're paying special attention to the Pixel 2 since it's a new release from a big tech player, and also one that has had some "issues". Once they see one, they pounce! They need clicks, they must have clicks!
So now we're seeing the sensationalization of every little problem that anyone has with their Pixel 2.
Anything that is man made will have the occasional sample defect. Even Rolls Royces break down every once in a while...
Google's customer support has so far proven to be absolutely fantastic. They pushed out the fixes they promised before our phones were a month old. So, I'm just not paying attention to these reports anymore. If an actual problem does pop up, I'll deal with it. In the meantime I'm enjoying the heck out of my Pixel 2 XL, it's hands down the best phone I've ever had. Head and shoulders above all my previous phones.
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Unfortunately you are wrong. This was an issue that first came up a few days ago when Youtuber Chris Pirillo started getting the blotch on his screen where the coating seemed to have rubbed off. It was shared on social media and soon after , many others who experience the same issues, some even more severe than Chris Pirillo started sharing their experiences as well. These phones have issues. Many issues. I love mine, and so do many others. That doesn't mean google did a bad job with QC. At the end of the day, we have the warranties for 2 years to exchange them if it happens, or you can apply a screen protector to avoid having to go through the RMA process. Simple as that.
osubeavs728
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nelamvr6
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What you are describing is exactly what I said was occurring.
One guy has blotches on his screen. I like Chris Pirillo, and have for years. And it's unfortunate that he had an issue with his phone. But the fact that he happens to have a blog means that his problem became a lot more publicized than a minor sample defect ever would have if he didn't have a blog. So now all his readers are looking at their phones, asking themselves if they also have that problem. And some of them probably do, but also likely is that not nearly as many as think they have this problem actually have this problem.
And now other sites smell blood in the water, they start writing about it too. They need clicks, they must have clicks. So now it's going to be the next big huge problem for this already beleagered phone.
But how many really do have this problem? You say this phone has issues, you say "many issues". I say, no.
This phone has detractors, many detractors. MOST of the "issues" that have been raised have been absolute BS.
The blue tint? Ridiculous. The Samsung Galaxy S6 that I used owned prior to buying the Pixel 2 XL also had a blue tint every bit as pronounced as the one in my brand new Pixel 2 XL. The thing is, I NEVER EVEN NOTICED IT IN 2 YEARS OF OWNING THAT PHONE!!! That's because it is a NON-ISSUE! The huge deal made by detractors was the only reason I ever noticed that in my old phone, the one I used for over 2 years. Now we see that if you pick up any phone at Best Buy with an OLED screen it will also have a color shift to some degree or other. Even the vaunted Note 8...
So now, I never notice the blue tilt on my Pixel 2 XL, because it is a non-issue.
The faded colors? Easily fixed. Not an issue. A choice made by Google, one that proved to be unpopular, but one they fixed.
To be honest the only real issues I've heard about so far are the clicking on the Pixel 2 during calls, and some bluetooth issues. The clicking was addressed in the latest update that is rolling out now, and I'm sure Google will eventually iron out the bluetooth issues.
I will be very surprised if we find out that this latest kerfuffle with the oleophobic coating affects more than a tiny percentage of phones shipped. And I am confident that in every single case where this actually is a problem Google will make it right if the owner decides to pursue an RMA.
So no, dannyar11, this phone doesn't have "many issues", it has many detractors who are making a cottage industry of seeking out and publicizing every single little sample defect that ever manages to ship.
I didn't go around counting the number of reports. There wasn't a need to. Its obviously more than a few and more than a couple websites felt the need to report. If its not an isolated issue and a handful or more people have come forward then obviously its a manufacturing defect. Oleophobic coating should not be coming off a display within a few weeks.
It only takes one website reporting it to cause most others to try to find a reason to post about it too, even if their take is purely secondhand, as they don't want to miss out on clicks.
I can't speak to it myself as I have a SP on mine, but do know that those coatings will rapidly deteriorate under exposure to some cleaning agents. Possible those people with issues got a bit overaggressive with alcohol wipes.
osubeavs728
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Well you can't stand bold faced and call someone wrong without coming with the facts and evidence to prove it, man...
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Mike Dee
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There's an old media expression....if it bleeds it leads. Good news doesn't sell.
I'll be accused of being in denial but this phone rocks.
LeoRex
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Depends on use... and how you clean it. If you go at it daily with Windex, well, it won't last all that long. But if you stick to cleaning it with a clean, dry cloth, it should last as long as you have the phone.
With this... not sure what to say about it. It could very well be a problem with an oleo coating that was not properly applied. I've come across one or two of those in my time. I just returned it and got another one. The problem with anecdotal issues is that you don't have any idea as to the scope. Yes, 'many users' have reported, sure, I've heard that before. We're at the point where everyone is hyperaware of any issue whatsoever with the phone. All it takes is one dude posting on a site or some guy with a blog to have an issue and it becomes BIG NEWS!!!!
Someone with at least a minimally high profile has an issue and posts it. Now, that becomes indexed and let's say there are 5 people in the world with the same issue, . They go on Google and type in a search and up pops patient zero's blog post and they all join in and make their complaints known along with a handful of trolls who figure they would jump on in and claim they had it too. So even though there are only 5 or 6 people that ran into this, them being all in the same place with who knows how many yahoos who don't even own the phone make it seem like it's widespread. It's a straightforward example of selection bias.
Understand context, that's all I hope people do. PHONE BURSTS INTO FLAMES!!!!! yeah, everyone freaks out... but is that the ***** who used some jacked up charger from Ali Express, or was that one of the doomed Note 7's that caused the recall?
With this... not sure what to say about it. It could very well be a problem with an oleo coating that was not properly applied. I've come across one or two of those in my time. I just returned it and got another one. The problem with anecdotal issues is that you don't have any idea as to the scope. Yes, 'many users' have reported, sure, I've heard that before. We're at the point where everyone is hyperaware of any issue whatsoever with the phone. All it takes is one dude posting on a site or some guy with a blog to have an issue and it becomes BIG NEWS!!!!
Someone with at least a minimally high profile has an issue and posts it. Now, that becomes indexed and let's say there are 5 people in the world with the same issue, . They go on Google and type in a search and up pops patient zero's blog post and they all join in and make their complaints known along with a handful of trolls who figure they would jump on in and claim they had it too. So even though there are only 5 or 6 people that ran into this, them being all in the same place with who knows how many yahoos who don't even own the phone make it seem like it's widespread. It's a straightforward example of selection bias.
Understand context, that's all I hope people do. PHONE BURSTS INTO FLAMES!!!!! yeah, everyone freaks out... but is that the ***** who used some jacked up charger from Ali Express, or was that one of the doomed Note 7's that caused the recall?
Mike Dee
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