Android Auto Freezing on BlackBerry KeyONE [SOLVED]

[Denny_Crane]

I purchased a JVC KWV830BT and had it installed in my 2011 Chevy Tahoe yesterday. I left the install place and everything was great until I plugged my BlackBerry KeyONE into it; it started on a constant loop of rebooting. I took it back to the installer and they updated the firmware on the JVC head unit. After that it stopped rebooting, but after 20 seconds (ish) of using Android Auto the system freezes. I then unplug my BlackBerry KeyONE from the JVC head unit and the unit functions as it should (sans Android Auto).

The best part is that it works fine with my wife's Samsung Galaxy S7. I should note that her S7 uses microUSB whereas my KeyONE uses USB type C.

I'm not sure if it's an issue with my KeyONE's lackluster processor being able to keep up? Or if it's an issue with the USB type C data cable I'm using. I've heard lots of issues about poor quality data cables not playing well with Android Auto, but the cable I have is high quality (or so I thought). Link here:
https://www.amazon.com/gp/aw/d/B071...ag=hawk-future-20&ascsubtag=UUacUvbUpU6112148

Just now I ordered a 6" data cable that was recommended on the Android Auto troubleshooting pages. It won't arrive for a week or so, and in the meantime I'd like to do any other troubleshooting I can. Link to the new cable here:
https://www.amazon.com/gp/aw/d/B00S...ag=hawk-future-20&ascsubtag=UUacUvbUpU6112148

Any other suggestions? I would love to say it's an issue with the JVC unit (as I purchased extended warranty), but the fact that my wife's S7 works without issue tells me that that's not likely. I also read that I need to ensure I'm on 'Data and Charger' mode. I select this when I first plug it in, and then I'm presented with the following options:

-Charge this device
-Transfer files
-Transfer photos (PTP)
-Use device and MIDI

I'm not sure which option to choose, though it's kind of a moot point because as soon as Android Auto launches on my phone, it's locks the phone down so that I control it from the head unit (as I believe is intended). To be clear, Android Auto does start to work on my head unit, and then it crashes after a very short period of time; usually after 20 seconds or so of running the map. I used 'Okay google' to ask it to 'take me home for example. It worked for a few seconds and then freezes.

I would appreciate any help you guys could offer. One of the reasons I replaced my Alpine unit was because the map was outdated and a $90 USD purchase resulted in a failed attempt to actually load the map on the device. I eventually came to the conclusion that using google maps on my phone would make the most sense, hence an Android Auto head unit.

 

[Denny_Crane]

Re: Android Auto Freezing on BlackBerry KeyONE

Update

I received the new 6" cable I mentioned above, but the problem is that it is microUSB, not USB type C which I need! Doh! I've since ordered this one and am waiting for it to arrive. Unfortunately I couldn't find anything shorter, but this is supposedly a really high quality cable:

https://forums.androidcentral.com/e...e.com%2Fproduct%3Fp_id%3D24287&token=py1QVbU-

In the meantime I managed to find the stock cable that came with my KeyONE. I used it on a road trip this weekend and I'm happ(ier) to share that I now get about 20 minutes of use before it freezes (compared to 20 seconds before). Once today it froze after about 2 minutes, but every other time I get about 20 minutes. I've tried both Waze and Google Maps, and get the same results for both.

So clearly the cable has a lot to do with it. I'm hopeful the cable that is en route will give me even better performance. I love AA when it's working, but all this messing around is a bit silly. We shouldn't have to put up with this lack of quality control out of Google product.

 

[Denny_Crane]

Re: Android Auto Freezing on BlackBerry KeyONE

SOLVED!

The Monoprice cable mentioned above seemed to have solved my problem! Albeit I haven't used it for more than 30 minutes uninterrupted, but I've had zero problems with it in 3 days. It's a solid looking cable with quality connectors. It's frustrating that AA is so finicky, but I'm really happy to have found a solution.

Link again:
https://forums.androidcentral.com/e...2BSmartphone%2BExperts-2409880&token=teeyV7qv