Android Pay not working properly anymore

Orbiting234

Active member
Jan 16, 2011
29
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Having a bit of an issue with Android Pay after the marshmallow update.

I've used it at Best Buy and my local grocery stores after the upgrade but tap and pay isn't working the way it is supposed to. I tap and it kind of, sort of tries to pay but then prompts me for my fingerprint or password before needing me to tap a second time. Which it shouldn't be doing After all, the official Android Pay instructions are literally what I had been doing up until now:

"You don't have to open the Android Pay app to make a purchase with your NFC phone; just follow these steps:
1. Wake up and unlock your phone.
2. Hold the back of your phone against the contactless payment terminal.
3. If prompted, choose Credit regardless of your type of card."


But ever since marshmallow came along I've been in this unlock, tap, enter pw/fingerprint again, tap a second time, pay.

Having thought that maybe there was a problem with the Android Pay app, I erased the data/cache for it and set it up again. No change. So I went to the most drastic step ever after that and did a full system reset and set up phone from scratch. And it is still doing this. :/

I'm just baffled as to why Android Pay is doing this. Tap and pay was so painless under 5.1.1 and I can't figure out why it is needing all these extra verification steps under 6.0.1 while I haven't heard of anyone else having to jump through similar hoops. So does anyone have any thoughts on what is going on here? Oh, and I should mention this is a stock phone, never rooted or anything.
 
You need to unlock first. And I am not talking about swiping the screen to get to the lock screen. I am talking about actually unlocking the phone and getting to the home screen. So if you are using pin/password/fingerprint you have to enter it then tap the phone to pay.
 
Sorry if I wasn't clear. This is with the phone already unlocked from my fingerprint! That is why I am so baffled by it. Phone is unlocked, tapped, and then is asking me for password/fingerprint a second time.
 
+1

I'm having the same issue. Having the phone unlocked - with fingerprint in my case - is not enough.
 
Follow up: I am happy to say that the issue has been corrected. Whether it was the new Android Pay app version 1.3 update or Google Play Services 9.0.78, one of these two things did correct this and I can happily report that tap-and-pay has returned to its proper function. :)
 
Spoke too soon. Looks like Google Play Services 9.0.83 broke it again. -_-


My problem was having multiple users. If I switch to the alternate user Android pay or g pay stops working.

Generally the fix appears to be to stop and restart nfc
 

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