Android TV Box Stuck at Boot logo

[Android Central Question]

I have problem booting my android TV box as it always stuck the the company's logo 'Red Bean'.I need to do a hard reset by pressing the reset button using a toothpick,then it brought me to a screen by which I can choose the option:wipe all data/factory reset.I press ok to factory reset and ok again to restart.Unfortunately there is an error showing recovery android 5.0 not found and E:failed to mount/mnt/external_SD(no such device).Restart will bring me to the stucked logo again.I would like to know what happen and any idea how I can do to save my android box.

Thanks a lot!!!

 

[mustang7757]

I'll leave a Link to register so you can communicate here as a guest account you can only post questions but can't reply.

https://forums.androidcentral.com/showthread.php?t=409154

 

[mustang7757]

[Moved to android TV Forums]