I'm trying to upgrade my gf's Moment. I followed all the instructions on the utility that Sprint has you download, but it gets stuck on the "Plug the USB cable into the phone and PC" screen. According to the instructions, if the USB drivers are installed correctly, then it will move on. Unfortunately, it doesn't tell you what to do if the drivers aren't installed correctly, which I believe is the problem at this point. She hadn't plugged the phone into the computer until today, so I shouldn't have had to un-install any USB drivers anyway. She runs Windows 7, and I saw there was an installation process, but I figured the Moment needs the most up-to-date drivers. Anyone know how to get around this problem?
Another issue with 2.1 installation
- Thread starter colin.mckean
- Start date
Click this link and follow these instructions. You will have an updated, rooted phone with custom recovery. If you dont want root or the recovery just follow the first step.
[HOW TO] DE03 - Instructions for Flash, Recovery, Root, Custom Patch
How does the first step differ from what the Sprint instructions have you do? I won't lie; I'm hesitant to stray from the standard Sprint instructions. If this were my phone, I'd be all for it, but not so much with hers. I have to use the SW upgrade, which is causing the problem right now anyway. I get to the step immediately following the volume down + camera + power down button, and it won't let me advance past it.
Hey there -
you were right in assuming that it was a driver issue. If the swupdate utility does not recognize your phone when you plug it in then you need to:
1. uninstall everything samsung/sprint related from the add/remove programs to make sure that you have cleaned everything off to avoid any driver confusion.
2. do a fresh install of the sprint utility try flashing again.
If there is a driver conflict, the software will not recognize that your phone is plugged in. Also make sure that your phone is in DOWNLOAD mode before you attempt the flash.
Hope this helps.
Let me know if it doesn't and we'll go through some other options. Good luck.
you were right in assuming that it was a driver issue. If the swupdate utility does not recognize your phone when you plug it in then you need to:
1. uninstall everything samsung/sprint related from the add/remove programs to make sure that you have cleaned everything off to avoid any driver confusion.
2. do a fresh install of the sprint utility try flashing again.
If there is a driver conflict, the software will not recognize that your phone is plugged in. Also make sure that your phone is in DOWNLOAD mode before you attempt the flash.
Hope this helps.
Let me know if it doesn't and we'll go through some other options. Good luck.
Hi Adam,
I actually did end up doing that after making sure her phone was charged 100%. For some reason there were some USB drivers installed on there, which I uninstalled, and then uninstalled the SWupdate. I re-downloaded SWupdate just to be sure, restarted her comp after the uninstallation AND the reinstallation. I made sure I didn't plug the phone into the comp until Sprint's instructions told me (i.e., after putting it in download mode) because I figured any drivers or anything would be packaged with the update. Apparently not. And just so we're clear, when you say flash, you essentially mean sending the update from SWupdate to the phone?
I actually did end up doing that after making sure her phone was charged 100%. For some reason there were some USB drivers installed on there, which I uninstalled, and then uninstalled the SWupdate. I re-downloaded SWupdate just to be sure, restarted her comp after the uninstallation AND the reinstallation. I made sure I didn't plug the phone into the comp until Sprint's instructions told me (i.e., after putting it in download mode) because I figured any drivers or anything would be packaged with the update. Apparently not. And just so we're clear, when you say flash, you essentially mean sending the update from SWupdate to the phone?
The drivers are bundled in with the SWUpdate package, that's why I wanted you to uninstall anything that was on your system and then do a fresh install of the updater, just to be sure there were not any drivers conflicting.
Yes, when I say flash, I mean sending the software from the updater to your phone.
So did you still not get it to work?
yeah, I had done that already, uninstalling everything that is. I might just try doing it on my comp and see if that resolves anything. I mean, they're both win7, but at this point, maybe that will resolve it. At this point though, she might not even do the upgrade because it's been more difficult than originally thought.
It's really not that difficult -- you must be missing a step.
Please make sure that you do not have "USB Debug Mode" enabled in the Settings->Applications menu or else you will not be able to connect your phone to the updater.
Please make sure that you do not have "USB Debug Mode" enabled in the Settings->Applications menu or else you will not be able to connect your phone to the updater.
Yeah, I disabled that. And I know it's not that difficult, that's why it's frustrating. There's not really a step to miss. Download installer and install it, restart comp, take out battery, put battery back in, put it in download mode, connect to computer. Like I said, I've attempted to do it a number of times, and each time it tells me that the driver was unable to install, so it will sit on the screen where it's telling me to connect the phone to the comp.
You can use the old SWUpdater to flash the 2.1 DE03 by renaming the file and just dropping the .md5 part at the end. Make sure the file now ends with .tar and flash it with the old SWUpdater.
I know this workd because it is how I flashed my official release of 2.1 DE03
I know this workd because it is how I flashed my official release of 2.1 DE03
SandersJC1964
Well-known member
- Feb 22, 2010
- 374
- 14
- 0
colin, i was having the same problem, and i tried it on a different computer and it worked fine, so i'm guessing trying the same thing
Similar threads
Trending Posts
-
-
[Free Apps] Relaxing Live Wallpapers & Nature Sounds for Android 🌊🌧️🔥 by indie developer
- Started by manthosstavrou
- Replies: 1
-
-
Facebook
Twitter
Instagram