- Dec 9, 2009
- 3
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Hi all. Thought I would post my experiance from Sprint about moving over from a Palm Pre to the HTC Hero!
Just got my Hero from Sprint yesterday after using the Pre for about 6 months. Kept running into issues with the slider on the Pre as well as the power button so I complained about it (was about to be on my 4th Pre). Gave the service line a call first to see if it could be resolved over the phone. Turns out that I needed to go into a service center to have it looked at and basically confirmed that it wasn't working correctly. So, I hop in my car and drive over and talk to someone there. They say the only thing that they can do would be to exchange my Pre for a new one (not refurb) or switch me over to the Pixie. Didn't want to get another Pre as I just wasn't having good luck with them and the Pixie just wasn't doing it for me at all. They also said I could call the service line and talk to someone about having it swapped out and possibly having more of a selection. Gave the line a call again and talked to someone who let me know that basically it was a managers decision to swap phones out for different models. So back in the store I go and got to speak with the manager. He gave me the same offer about the Pre and the Pixie. Told him that the service rep on the phone made it clear that I am not limited to those two phones by policy, that its just the managers decision and that I dont want to have to cancel my service just because of the device. So he asked what phone I was looking at, I told him the Hero and he grabbed one for me. He swapped everything out and I was out of there and done with the whole ordeal in about an hours time. So thats my story.
So far I am extremely impressed by this phone and how well it works. I do miss the ability to run multiple apps at once, but when you did on the Pre it really showed after the 2nd or 3rd app. The only other thing that I miss about my Pre is that it would sync with iTunes, which was pretty awesome. Have to find another way to manage music on my system so I can migrate it over to the Hero.
So yea, so far really impressed with how the Hero performs and I am looking forward to seeing whats going to come out next for this awesome little device and getting some great info on the forums.
Just got my Hero from Sprint yesterday after using the Pre for about 6 months. Kept running into issues with the slider on the Pre as well as the power button so I complained about it (was about to be on my 4th Pre). Gave the service line a call first to see if it could be resolved over the phone. Turns out that I needed to go into a service center to have it looked at and basically confirmed that it wasn't working correctly. So, I hop in my car and drive over and talk to someone there. They say the only thing that they can do would be to exchange my Pre for a new one (not refurb) or switch me over to the Pixie. Didn't want to get another Pre as I just wasn't having good luck with them and the Pixie just wasn't doing it for me at all. They also said I could call the service line and talk to someone about having it swapped out and possibly having more of a selection. Gave the line a call again and talked to someone who let me know that basically it was a managers decision to swap phones out for different models. So back in the store I go and got to speak with the manager. He gave me the same offer about the Pre and the Pixie. Told him that the service rep on the phone made it clear that I am not limited to those two phones by policy, that its just the managers decision and that I dont want to have to cancel my service just because of the device. So he asked what phone I was looking at, I told him the Hero and he grabbed one for me. He swapped everything out and I was out of there and done with the whole ordeal in about an hours time. So thats my story.
So far I am extremely impressed by this phone and how well it works. I do miss the ability to run multiple apps at once, but when you did on the Pre it really showed after the 2nd or 3rd app. The only other thing that I miss about my Pre is that it would sync with iTunes, which was pretty awesome. Have to find another way to manage music on my system so I can migrate it over to the Hero.
So yea, so far really impressed with how the Hero performs and I am looking forward to seeing whats going to come out next for this awesome little device and getting some great info on the forums.