my friends crashed when it was charging and we took it to the computer guy at the att store and he said it was bricked. Before we took it to him we searched youtube and did the procedure to get it to get to a certain point and the little droid dude just is standing there and then finally falls over, not sure what that means but i am guessing its dead. it has a full charge so I am not sure if these things wipe everything when they crash or brick up but she has a ton of pictures and videos on it