Anyone else had this issue? Pixel XL screen cracked due to extreme temperature change?!

[supersasan]

Went outside ( it was cold for couple of min ) and I was on my phone( Pixel XL). Then went back inside and put the phone in my back pocket. Did not sit on it or anything but found the phone later to have a crack on the corner. Did not drop the phone ( at least since the last time I saw it without a crack). I had heard this happening before on other phones... That's the only possible explanation right?! Im returning the phone and getting a Pixel. Too many issues with LTE connectivity with this one. Constantly disconnects and connects. Hope Pixel doesn't crack by itself in extreme temp change ( smaller , less expansion?)

Has anyone else had his issue ( the screen crack)?

 

[belodion]

What were the ambient temperatures in the two environments?

 

[supersasan]

I would say inside was 75 F and outside was maybe 37 ( it was snowing ).

 

[belodion]

Okay. I think that both those are inside the range of operating temperatures for an average phone. Whether a crack could occur after such a relatively short exposure, I don't know, but spontaneous cracks certainly occur for other reasons. It may, or may not, be that the glass was already stressed in that area, and the temperature change triggered it, though I don't know that that could be proved by any analytic method.

There's this from Google:
https://support.google.com/pixelphone/answer/3337061?hl=en&vid=0-842293590868-1481494283403

Also, I'll request the Moderators to move the thread to the Pixel XL forum for other opinions.

Welcome as a new member.

 

[Javier P]

Mod note. Thread moved to Pixel & Pixel XL forum.

 

[N4Newbie]

Too many issues with LTE connectivity with this one. Constantly disconnects and connects.

Why does everyone think this is a problem? So far as I know, it is supposed to do that.

LTE is used for data. If the phone is not currently transferring data, there is no reason to maintain an LTE connection which consumes additional power and network resources.

 

[Kevin OQuinn]

That is definitely not an extreme temperature change. I did some research a while ago, and while I don't remember the details, I do remember the conclusion.

No way will a phone in normal use ever encounter thermal stress high enough to cause the glass to crack.

 

[Almeuit]

Why does everyone think this is a problem? So far as I know, it is supposed to do that.

LTE is used for data. If the phone is not currently transferring data, there is no reason to maintain an LTE connection which consumes additional power and network resources.

I don't know what phone you use that does that but none of my phones have disconnected from LTE when not in use. They maintain the LTE connection and just sit idle.

 

[IAmSixNine]

Crack in the corner would indicate to me a drop or something along those lines.