Anyone hsve experience with Alcatel Customer Service?

[FryGuy66]

The screen on my Idol 3 is popping out of the bottom left side of the phone's body. I contacted customer service and they sent the link to get a return authorization. After reading through all of the "we will decide if it's your fault or the phone's" mumbo jumbo, my question is...How are they to deal with? Are they pretty good about repairing or replacing the phones without much hassle? Are they pretting good about doing it in a timely manner? Just curious. I've handled this phone with kid gloves the whole time, kept it in a case, etc. Thanks in advance.

 

[GDKay]

They reply to initial question very promptly. Then ignore the follow up information you provide them. Frustrating.

 

[FryGuy66]

Nice. OK, thank you.

 

[FryGuy66]

Well...it took 2 weeks to get my phone back. The screen's fixed but the radio seemed to be hosed now. It won't lock onto and hold a LTE signal and won't load anything in H+ mode. Now Alcatel's ignoring my emails and the warantee expired two days ago. I'm not impressed.

 

[fdalbor]

From what I have seen so far (Idol 4 & Idol3 owner) as long as the phone is working it works great. When it's not you might as well try to contact the Pope. You would get him before you get Alcatel.

 

[tinman9898]

Alcatel customer service is quite poor. I contacted them re a bug introduced in an update for the Alcatel 1B 2020 32GB which prevented the font size being increased above 130%. By email the rep said nothing could be done and on twitter they said there was no fix available from Google after several requests for different information about the phone and updates. So it is a case of they introduce a bug and have no interest in fixing it.