The screen on my Idol 3 is popping out of the bottom left side of the phone's body. I contacted customer service and they sent the link to get a return authorization. After reading through all of the "we will decide if it's your fault or the phone's" mumbo jumbo, my question is...How are they to deal with? Are they pretty good about repairing or replacing the phones without much hassle? Are they pretting good about doing it in a timely manner? Just curious. I've handled this phone with kid gloves the whole time, kept it in a case, etc. Thanks in advance.