APN settings- unable to change MVNO Type

[eld8881]

I have Straight Talk, and need to adjust my APN settings so I'll get high speed data. I know what the correct settings are.

The problem is that I need to change MVNO type and MVNO value, but they're both grayed out, so I'm unable to tap on them to change them. MVNO type is grayed out and set to GID and MVNO value is grayed out and set to deff. I need to change them both to 'not set'.

I called Motorola, they were useless- kept telling me to make sure cellular data was enabled. She clearly had no idea what I was talking about.

I have no idea how to fix this. I looked at my old phone (a Nexus 5) and MVNO type isn't grayed out on it. Can anyone help me? I'd really appreciate it.

 

[gozirra]

Maybe try rebooting into Safe Mode and see if it lets you change it? That will tell you if it's an app that's preventing it. If you still can't change it in Safe Mode it's likely the OS preventing it.

 

[eld8881]

Maybe try rebooting into Safe Mode and see if it lets you change it? That will tell you if it's an app that's preventing it. If you still can't change it in Safe Mode it's likely the OS preventing it.

Tried safe mode; didn't work. I really hope there's a way around this- I can't keep the phone if I can't get high speed data, and I'm past the 14 day return window.