I've noticed in the past the taking even an "at&t compatible" prepaid dumb phone and putting a regular at&t sin card in it will not work. Maybe the opposite is true as well?
Example: My roommate had an not-so-old dumb phone laying so she asked me if I could help her by adding a line to my at&t account and we could just add the sim to her "old" phone. I checked the internet for the frequency bands on the phone and sure it enough, it's all the same bands that at&t uses.
I get the sim in the mail, inserted it, and- nothing. I call at&t customer service, they ask me for the IMEI# and immediately they say, "this is a prepaid phone, it will not work with our sim.
That's funny since the phone is at&t signal capable and the sim slot is made for an at&t type sim.
If you haven't called at&t already you may want too.