Auto reject not working properly on galaxy 7

[Android Central Question]

I have a contact who's calls are being auto rejected and text messages blocked. I looked up the contact, it doesn't say they are blocked. And I've checked the blocked list and their number isn't on it. How can I remedy my phone's glitch of blocking them when they aren't being blocked?

 

[Rukbat]

Do you have anonymous calls blocked? Do you have anything blocked? If so, clear that up first. (His carrier may not be sending your carrier his callerID, so he's an anonymous caller.)

If not, bring your phone into your carrier when that contact is able to make calls and ask for help. (It's possible that it's their fault, but that's a long shot. But they may have seen the same thing before with the same phone, and figured out what the problem was. Sometimes we just have to learn from others.)