Auto Rotate stopped working

[neo905]

Has this happened to anyone else? I am not sure what happened. It just decided to stop working today.

Posted via the Android Central App

 

[STARGATE]

This is weird, it's happening to several new Galaxy S6 Edge phones too.

Apparently on those, is a hardware issue. I'm wondering if this is the same...

I'm guessing you already check the settings to see if automatic rotation is on. Right?

Sent From my Gold Platinum Galaxy S6 Edge

 

[SYMAWD]

Pull down settings bar and make sure auto rotate is checked.

 

[neo905]

Yes. I double checked and it is on. I also tried a third party app and it doesn't work either. I've restarted the phone after doing a g sensor calibration as well. I'm hoping this isn't a hardware failure.

Posted via the Android Central App

 

[rsdroid]

Had this happen to me and just exchanged it with Verizon, thinking it was a hardware issue and being within my 14 days. However, an XDA member solved his problem with it by doing this:

"i got the solution, this is crazy but works...
go to help app(the one htc pre-installed on ur phone)
then go to "tips and help", then "hardware misbehaving",
"hardware diagnostics", then
G-sensor test.
test it once , or twice. let it say failed.
next from that screen tap on calibrate g sensors
do the calibration on a flat surface*
go back and do the test. this time it will say it worked. My gyroscope is working now."

 

[aallison1882]

Had this happen to me and just exchanged it with Verizon, thinking it was a hardware issue and being within my 14 days. However, an XDA member solved his problem with it by doing this:

"i got the solution, this is crazy but works...
go to help app(the one htc pre-installed on ur phone)
then go to "tips and help", then "hardware misbehaving",
"hardware diagnostics", then
G-sensor test.
test it once , or twice. let it say failed.
next from that screen tap on calibrate g sensors
do the calibration on a flat surface*
go back and do the test. this time it will say it worked. My gyroscope is working now."

I had this problem which started yesterday and was so bad that my motion gestures (double tap, volume button to start camera, etc) wouldn't even register. This morning I was prepared to take my phone in took Verizon until I stumbled on this article. So decided to try before I had to go through setting up a new phone. It worked!

I then used spirit level to calibrate my x axis and y axis which were still terribly off. Knock on wood, but my phone is working fine now. Before trying this fix, spirit level only showed my phone moving a few degrees in any direction and now it shows my gyroscope as sensitive as would be expected.

 

[pradeepasnew]

check all the setting,if it is ok the do hard reset

 

[neo905]

Had this happen to me and just exchanged it with Verizon, thinking it was a hardware issue and being within my 14 days. However, an XDA member solved his problem with it by doing this:

"i got the solution, this is crazy but works...
go to help app(the one htc pre-installed on ur phone)
then go to "tips and help", then "hardware misbehaving",
"hardware diagnostics", then
G-sensor test.
test it once , or twice. let it say failed.
next from that screen tap on calibrate g sensors
do the calibration on a flat surface*
go back and do the test. this time it will say it worked. My gyroscope is working now."

I tried this. I did the hardware diagnostic and it failed as you said and I calibrated the G sensor and it then it passed. Unfortunately, it didn't work still after all that for any apps I tried.

 

[neo905]

I had this problem which started yesterday and was so bad that my motion gestures (double tap, volume button to start camera, etc) wouldn't even register. This morning I was prepared to take my phone in took Verizon until I stumbled on this article. So decided to try before I had to go through setting up a new phone. It worked!

I then used spirit level to calibrate my x axis and y axis which were still terribly off. Knock on wood, but my phone is working fine now. Before trying this fix, spirit level only showed my phone moving a few degrees in any direction and now it shows my gyroscope as sensitive as would be expected.

I just tried this. It seems to rotate within app. I am seeing the gyroscope measurements as I move the phone, but it is still working for any app I try.

 

[neo905]

check all the setting,if it is ok the do hard reset

Honestly, at this point I would rather return the phone than do a hard reset. My 14th day is today so I won't be able to do so after today.

 

[neo905]

I was trying to avoid a hard reset, but I did it today and it fixed it. PITA though as I have to set the phone up again. I am pretty sure it was an app I installed that screwed it up.

 

[aallison1882]

I was trying to avoid a hard reset, but I did it today and it fixed it. PITA though as I have to set the phone up again. I am pretty sure it was an app I installed that screwed it up.

I not saying it was this app.... but I noticed the issue started after a Fruit Ninja update, my toddler loves the game. Again not saying it was that game, could just be coincidence but after that update is when I notice the problem.

 

[rsdroid]

I was trying to avoid a hard reset, but I did it today and it fixed it. PITA though as I have to set the phone up again. I am pretty sure it was an app I installed that screwed it up.

Glad you got it fixed! The fix I posted, the user had already tried a hard reset. Guess it might depend on what the cause was.

Posted via the Android Central App

 

[colinashley]

I tried the G-sensor calibration test on my HTC One M9 (as described previously) but it failed repeatedly. I then tried dropping it on its top edge onto a thin carpet from about 6 inches. Tried the test again and it was successful!

 

[Peter Geyfman]

I then tried dropping it on its top edge onto a thin carpet from about 6 inches. Tried the test again and it was successful!

I was honestly really skeptical about this (obviously), but it turned out to be the thing that fixed it finally! Dropped (while supporting it with two fingers all the way down) the phone from the height of about twice the length of the phone itself onto a writing pad (thin carpet would also work). Re-tested, calibrated and it works now!

 

[FcKahula]

Dropping onto carpet from 6 inches solved my problem too! Dropped it earlier today.. assuming that caused the problem ;-)

 

[Fred Granger]

After downloading HTC help app, i did all the testing it said to do, didn't work, so, from about 6 inches above my desk, i dropped my m9 on it's corner, BAM, auto rotate is working again

 

[davezzzz]

I was skeptical but after trying everything else I tried the 6 inch corner drop and - well darn if it didn't fix it. Working perfectly now.

 

[BrineBlade]

Yeah, dropped my phone on its back onto tile by accident and g-sensor was all the way to the right.

Thanks for the 6-inch drop trick!

 

[nameless30]

I just registered to thank you bro. my m9 had the same problem and it was a real problem for me. I tried your method and it really worked. Thank you so much