Avoid nightmare of connecting current Gear S2 to new phone

[Tim Donner]

In 60 years, this was the worst customer/technical support debacle ever. Had my Gear S2 connected to a Note 4 Edge. Phone broke and was replaced by a new Note 4 Edge. When I tried to connect - after going through the ridiculously confusing IMHO download of Gear Manager (why isn't it just available in Google Play?) - the app would not recognize the gear. Called 800-SAMSUNG, got a guy who knew less than me who I had to just hang up on, and then a guy who put me through more than an hours worth of trying the same things I had tried myself, then had me do a hard re-start on my phone - wiping it clean one day after I had just populated it fully - and then, I was suddenly re-directed to someone from Verizon who knew nothing about anything.

But let me cut to the chaste: I had to figure this out myself...nothing worked until I turned off the wifi on the gear, and then it connected and worked as it should.

So,if you're in trouble, domuch from n't expect Tech Support and most of all, if you're connecting an existing Gear S2 to a new phone, MAKE SURE TO TURN THE WIFI OFF on the gear. It will save you the countless hours it cost me in service to Gear S2 nation!

 

[SpookDroid]

Wow, sad to see you had such a bad experience. Unfortunately many Hotlines aren't really that well prepared

But glad to see you at least finally figured it out and have this out there for people who might run into the same problem again. I wonder why WiFi would interfere though.

Don't have a Gear so not sure if it does, but does it have (and did you try) a watch reset?

 

[edubb256]

It is really bizarre they had you reset the phone instead of the watch.