Back button not working?

[tara_adele]

I just got my S6 edge about 2 weeks ago, I've noticed I had a problem using the top left corner of my touch screen, when I'm in my text messages, I press the arrow to go back and it doesn't recognize that I'm even touching the phone. I have to use the back button at the bottom of my phone next to the home button. Is this an issue with anyone else? The only way I've been able to fix it is by restarting my phone.:'(

 

[tara_adele]

no answers? is my phone a dud? lol

 

[missy8787]

Does the back button by the home button on the phone work?

 

[missy8787]

Sry If that sounds like a stupid question lol. But if that doesn't work either I would say maybe a replacement phone would be the best bet

 

[Javier P]

There are several reports about this same issue and it seems related to the Facebook Messenger app. If you have this app installed in your phone disable it temporarily and see if the problem persists.

 

[tara_adele]

lol, yes that one works. that's usually how I go back, but some apps have that top left corner that you touch to go back, and sometimes it doesn't work.

 

[tara_adele]

oh, interesting. glad it's not just me. I will try this! thank you!

 

[googlre]

i have the exact problem. What is the solution? is it something to contact customer service?

 

[tara_adele]

disabling facebook messenger has solved my issue. I wasn't expecting it to, but I haven't had a problem since I disabled it!