This is the second time I had to bring my phone back to factory settings. I don't remember the reason for the first but it was within a few days of purchase. Verizon walked me through pressing three buttons at once (power, volume and something), and I was back to factory settings, reloaded my apps from the app store and continued.
But this time was more complicated because I had downloaded an app full of ads and who-knows-what-else. I feel I did something that made it happen. My voice mail stopped operating - no notifications etc., although it could be reached fine by dialing *86. My phone also kept notifying my by saying "unfortunately, your voice mail has stopped working" and I had to hit ok to continue what I had been doing. Verizon tech support tried a few things and then said the dreaded words: bring it back to factory settings. In this case, having been foolish to have downloaded that app, I was just exhausted but not angry.
It was late and I called Verizon back to find out how to reset to factory and someone read me a paragraph from their manual which simply sent me to the settings menu and then back to factory settings. When I was told to do this, I was asked whether the phone came from Verizon itself or from their store. For reasons I won't go into, I wasn't sure - but it clearly made a difference and I don't know what that difference was. But I could not tell them because there was a mixup at the store.
So I now have another back to factory settings restored this time by the google app. I still don't have a lot of my data but I backed some of it up beforehand.
The phone looks and responds somewhat differently: I don't have the same choice of swipe screens, ok and cancel buttons are in different places, and I haven't done enough to know whether it's better or worse. It does respond to magnification at the slightest touch and then becomes gigantic. I could barely get my "old" phone to magnify. Definitely a different something. It is 2.2 and was set afloat in April etc. It has picked up some of my data very easily (email settings), which I had backed up before going back to factory settings.
Do I have a phone that is more Samsung and less VZ, the other way round, or just different? I tried to get updates but was told by the phone that it was up to date.
About Phone:
SCH 1545
Android Version 4.2.2
Baseband version 1545VRUAMDK
Kernal Version 3.4.0-562219
se.infra@SEP-112#1
Mon Apr 29 22:51:22 KST 2013
Build number
JDQ39.1545VRUAMDK
SELinux status permissive
Hardware Version 1545.06
This is all the information I know how to look for. I don't know what most of it means and how it relates to other Verizon SG4s that have not been brought back to factory settings via the menu.
Thanks for any information you might have on this.
Louise
Thanks for any experience/ideas, you can offer.
But this time was more complicated because I had downloaded an app full of ads and who-knows-what-else. I feel I did something that made it happen. My voice mail stopped operating - no notifications etc., although it could be reached fine by dialing *86. My phone also kept notifying my by saying "unfortunately, your voice mail has stopped working" and I had to hit ok to continue what I had been doing. Verizon tech support tried a few things and then said the dreaded words: bring it back to factory settings. In this case, having been foolish to have downloaded that app, I was just exhausted but not angry.
It was late and I called Verizon back to find out how to reset to factory and someone read me a paragraph from their manual which simply sent me to the settings menu and then back to factory settings. When I was told to do this, I was asked whether the phone came from Verizon itself or from their store. For reasons I won't go into, I wasn't sure - but it clearly made a difference and I don't know what that difference was. But I could not tell them because there was a mixup at the store.
So I now have another back to factory settings restored this time by the google app. I still don't have a lot of my data but I backed some of it up beforehand.
The phone looks and responds somewhat differently: I don't have the same choice of swipe screens, ok and cancel buttons are in different places, and I haven't done enough to know whether it's better or worse. It does respond to magnification at the slightest touch and then becomes gigantic. I could barely get my "old" phone to magnify. Definitely a different something. It is 2.2 and was set afloat in April etc. It has picked up some of my data very easily (email settings), which I had backed up before going back to factory settings.
Do I have a phone that is more Samsung and less VZ, the other way round, or just different? I tried to get updates but was told by the phone that it was up to date.
About Phone:
SCH 1545
Android Version 4.2.2
Baseband version 1545VRUAMDK
Kernal Version 3.4.0-562219
se.infra@SEP-112#1
Mon Apr 29 22:51:22 KST 2013
Build number
JDQ39.1545VRUAMDK
SELinux status permissive
Hardware Version 1545.06
This is all the information I know how to look for. I don't know what most of it means and how it relates to other Verizon SG4s that have not been brought back to factory settings via the menu.
Thanks for any information you might have on this.
Louise
Thanks for any experience/ideas, you can offer.
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