Backup issue with pixel 4 XL

[vhl71]

My new pixel 4 XL always says waiting to backup. After trying multiple reboots and re adding google accounts I contacted level 2 google support. They asked me to disable all screen locks and try. It works with no security on. As soon as I out the pin back it goes back to waiting to backup.
I asked them how's this a solution and waiting for reply

Anyone else face the same issue? Seems like the android P issue

 

[B. Diddy]

Are you talking about Google Photos backup, or the system backup?

 

[vhl71]

Are you talking about Google Photos backup, or the system backup?

System backup. Photos back seem to work

Looks like it's android issue. Are you able to backup to google drive automatically everyday or every week?

 

[B. Diddy]

Mine has been backing up regularly without notifying me. You don't have a 3rd party security app installed, do you?

 

[vhl71]

Mine has been backing up regularly without notifying me. You don't have a 3rd party security app installed, do you?

No. Its new phone. No other security apps. Only time the backup option isn't greyed out is when I disable screen lock.

 

[B. Diddy]

Anything besides Find My Device listed in Device Admin Apps (in Settings>Security)?

Also, just for the heck of it, go to Settings>Security and tap Google Play System Update to make sure there isn't one pending. This is a relatively new option, separate from the monthly patches and from Google Play Services updates.

 

[Scott337]

Numerous users reportef this on the Moto forum earlier this year, with several different Moto phones running near stock Android. The consensus was that this is a Google account issue of some sort. Once you enable a lock screen option....Bam.... backups pause. Since it doesn't affect everyone, nor any specific phone model, I tend to agree. I don't know what else to suggest, other than this appears to affect some Google accounts but not everyone.

 

[fwn]

Using adb fix, if you are comfortable using adb, this series of commands fixes the issue.

"Android backups to Google Drive have been broken for many, here's how to fix it" https://www.xda-developers.com/android-backup-google-drive-broken-how-to-fix-manager/amp/

 

[mustang7757]

No. Its new phone. No other security apps. Only time the backup option isn't greyed out is when I disable screen lock.

Try removing your Google account on the phone and signing back in .

 

[vhl71]

Using adb fix, if you are comfortable using adb, this series of commands fixes the issue.

"Android backups to Google Drive have been broken for many, here's how to fix it" https://www.xda-developers.com/android-backup-google-drive-broken-how-to-fix-manager/amp/

This seem to have fixed it. Thanks!!

How often does this backup to google drive? There seems to be no way of setting up to do it at set interval. Like every day or once a week etc??

 

[mustang7757]

This seem to have fixed it. Thanks!!

How often does this backup to google drive? There seems to be no way of setting up to do it at set interval. Like every day or once a week etc??

I was curious if resigning into your Google account would a fix this.

 

[vhl71]

I was curious if resigning into your Google account would a fix this.

No. It didn't fix it for me. I tried that a few times.

 

[mustang7757]

No. It didn't fix it for me. I tried that a few times.

Thanks for verifying that.

 

[fwn]

I have tried everything but only using the ADB commands fix this problem for me. The problem occurs randomly and without any pattern it is hard to diagnose exactly what is going on. However the ADB Commands work flawlessly every time. I am glad to see that this fixed works for you.

 

[mustang7757]

I have tried everything but only using the ADB commands fix this problem for me. The problem occurs randomly and without any pattern it is hard to diagnose exactly what is going on. However the ADB Commands work flawlessly every time. I am glad to see that this fixed works for you.

Good find

 

[vhl71]

Just an update. The to backup seems to work now every night after using ADB to run the first backup