Question BBC Sounds app keeps stopping on Zenfone 10

[Crumbs_808]

Hi,

I listen to the BBC Sounds app a lot. Recently it has began stopping after a few minutes, and I have to open the phone, navigate to the app and press the play button again.

I have tried uninstalling the app and re installing it/doing updates etc. this hasn’t helped.

Can anyone think why this might be happening?

Thanks

 

[B. Diddy]

Welcome to Android Central! BBC apps seem to have issues that crop up with some regularity -- their dev team may not be that good.

Have you already tried clearing the app cache/data for the BBC Sounds app in Settings>Apps? Simply uninstalling and reinstalling it may not necessarily help, since the app data may actually be backed up to your Google account and restored once you reinstall it.

 

[VidJunky]

Welcome to Android Central forums. It could also be that you've put the app to sleep. Sleeping apps usually pause or go to sleep themselves when the screen goes to sleep. Check to see if your app is on either your sleeping apps or deep sleeping app's list. To find these lists you can use your settings search bar to search "sleeping" or go to Settings > Battery and Device Care > Battery > Background usage limits. There, you can find a list of apps that are being optimized to conserve battery by limiting background activity.

Let us know what you find.

 

[B. Diddy]

Excellent point by @VidJunky. Some phones also have firmware that very aggressively kills apps in the background, and sometimes the user can't even adjust this in the system settings. Which phone do you have, @Crumbs_808 ?

 

[dangerousfen]

Excellent point by @VidJunky. Some phones also have firmware that very aggressively kills apps in the background, and sometimes the user can't even adjust this in the system settings. Which phone do you have, @Crumbs_808 ?

OP already said Zenfone 10

 

[B. Diddy]

OP already said Zenfone 10

Whoops! My mistake. I can't remember if ASUS has really aggressive RAM management. If it were a Chinese-branded phone, that would be more likely (ASUS is Taiwanese, which is not the same).

 

[Crumbs_808]

Thanks for the advice so far. I hadn't deleted the cache until now. Just done that and re installed it. I'll see how that works out.

It's been working fine for the past 12 months. It's only recently started doing this.

I couldn't find the setting for battery device care. I'll see if deleting the cache makes any difference and if not I'll try the battery option.

Thanks again

 

[B. Diddy]

Make sure to delete the app data/storage as well.

 

[VidJunky]

Even if your UI had put the app to sleep reinstalling it would effectively take it off that list. Either way you've probably solved your issue. Best wishes