Best Buy Insurance Help

Burgerdroid

New member
May 29, 2012
2
0
0
Visit site
My girlfriend and I bought two Rezounds from Best Buy about 5 months ago. We bought there insurance on them. They auto-deduct the insurance from debit/credit, so I used my credit card for mine and she used her credit card for hers. She fell hard when bicycling and busted the phone. When she went to get it replaced, they told her that the plan was no longer valid due to the auto bill stopped drafting. She had to get a new card due to some security breaches with her banks debit system. Best Buy never contacted her about updating the card.

We talked to a manager and to Best Buy over the phone. Everyone was really nice, but since it only drafted one payment, they said there wasn't anything they could do at this point since it had been so long without insurance.

Since we have the same model phone, could I just take her phone in and use my insurance plan to get it replaced?
 

caragon24

Member
Feb 21, 2011
13
0
0
Visit site
You should be able too..the only problem you will have is the 4G LTE card.

You have to get a new one with each phone they are free if you go to the Verizon store.

Have you contacted Verizon?
 

Burgerdroid

New member
May 29, 2012
2
0
0
Visit site
You should be able too..the only problem you will have is the 4G LTE card.

You have to get a new one with each phone they are free if you go to the Verizon store.

Have you contacted Verizon?

Actually, her sim card is still good. I'm on vacation for a week so she put it in my phone and it's been working.

I contacted Verizon and got the usual: "Go back to Best Buy thanks for paying us a ton of money every month" speal
 

caragon24

Member
Feb 21, 2011
13
0
0
Visit site
Not the Sim card the little LTE card, the red one from Verizon.

I had to go get another one when I got a new phone and when I gave my son my stratosphere.
 

Forum statistics

Threads
942,818
Messages
6,916,003
Members
3,158,666
Latest member
hiviwin68