Best Buy Preorders Any News?

Apr 11, 2012
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I preordered with BestBuy on the 7th. I was told I would get my phone on the 21st. I've been reading about the delays so I'm wondering if that would be an issue for customers who preordered with BB as well. I called BB Mobile and was told to call the store where I ordered. The store is saying they will be delayed because the FCC is holding the phones up but this didn't sound right at least not based on what we've heard so far. Anyone know the deal?
 

LazrRocketArm

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I preordered with BestBuy on the 7th. I was told I would get my phone on the 21st. I've been reading about the delays so I'm wondering if that would be an issue for customers who preordered with BB as well. I called BB Mobile and was told to call the store where I ordered. The store is saying they will be delayed because the FCC is holding the phones up but this didn't sound right at least not based on what we've heard so far. Anyone know the deal?

Nothing to do with FCC. Sprint and ATT are shipping. Best Buy may have to wait behind carrier direct to customers. IDK for sure about that though.
 

LazrRocketArm

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I have a AT&T pebble blue per-ordered at my local Best Buy. They have no idea what is going on unfortunately.

Sorry man. I hope they don't make you guys wait. Would not be surprised to see Sprint hold off on any third party sellers. Already told Wirefly to sit.

Hopefully ATT has more units in.
 

pnizzle20

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I was also told that they pretty much have no idea what is going on.... haha i have never seen so much confusion with a phone release, this is also my first time getting a samsung device on release date.
 

Bonzo62

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I called the Best Buy I ordered from earlier today. They told me they are expecting them on the truck tonight , if not then tomorrow. Expecting and knowing are 2 different things though. So who really knows. Gonna call again tonight and ask a manager. They cant be this much out of the loop.
 

Bubbamel

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I called the Best Buy I ordered from earlier today. They told me they are expecting them on the truck tonight , if not then tomorrow. Expecting and knowing are 2 different things though. So who really knows. Gonna call again tonight and ask a manager. They cant be this much out of the loop.

Typically new releases do not come on their weekly trucks. They are directly delivered to the Best Buy store via UPS or Fed Ex. I am hoping we will start hearing something tomorrow.

Edit: Unfortunately my Best Buy is definitely out of the loop. I have to ask for the manager of the mobile department every time, due to an upgrade snafu that happened a while back.
 
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Bonzo62

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Called my Best Buy again , they are insisting that they will receive them tonight. I asked if they were 100% sure , again they said yes. This was someone from the mobile department. Keeping my fingers crossed.
 
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Csiaprincess

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I have called twice once to store and 1800 number on preorder.... Both said it should be there tomorrow....i did say I had heard theirs came from Samsung directly and they said that was correct so fingers crossed!!
 
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Bertron

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I pre-ordered mines from Sprint on 06/05/12 and will have my new S3 tomorrow, yaahoo meeeeee :D

I hope the rest of you will be happy and playing with yours too with me tomorrow on release day:):)

Letz Go 3-1 HEAT...BOOYA !!!:D
 
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Apr 11, 2012
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I called BestBuy a few minutes ago. According to the person I spoke with this time they are still expecting them in tonight or tomorrow. The truck has not arrived yet, but so far they have not gotten any word that they won't be in so hopefully that means it will be in.

Thanks everybody for your responses!
 

LazrRocketArm

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I was also told that they pretty much have no idea what is going on.... haha i have never seen so much confusion with a phone release, this is also my first time getting a samsung device on release date.

I was able to walk in the ATT store and pick up the SGSII and the Skyrocket the day they came out.
Don't think that's happening this time!

Sent from my SAMSUNG-SGH-I727 using Android Central Forums
 

trickster.tao

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The guys at Best Buy told me that the Samsung rep was coming in to install a display with live demo units on the 14th, the 15 at the latest. They were very clear and very sure that it was coming in to replace the current Note display table. I showed up on the 15 and the person there seemed confused when I asked about the demo units. He said they hadn't heard anything from the Samsung rep and they weren't expecting any until the first shipment on the 21st.

That's when I went over to preorder from Verizon.

Their channels don't seem to be clear so I wouldn't expect them to know anything about date changes ahead of time.
 

Nickles0n

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I called my best buy and the mobile manager told me that they were delayed until next week because of what he described an injunction from apple stopping the phones from clearing customs. I thought the court date for the injunction was on the 21st though so it wouldn't affect it? Anyways has anyone else had this problem?

To be honest I think it's a little fishy since this is the first that I've heard of it.
 

dswatson83

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They are pretty out of the loop. I got the same "I think they may be held up in customs" crap which is obviously not true. At least the guy helping me got on the internet, went straight to Engadget, and then corrected the statement. He thought they would be in the 21st-22nd but had no idea.
 

pnizzle20

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yea i won't be pre ordering from best buy anymore, this is ridiculous how the mobile department has exactly no idea what is going on with one of their biggest product launches of the year.
 

jppowers

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So, I work in a Best Buy in the gaming department. I'm super psyched for this phone, I was literally the first person at my store to preorder it because I saw the pop up on employee news and ran up to the mobile department first thing.

The reason I say that is the mobile department has very little control over things like this. Think about how strange everything is for the first party providers (AT&T, Sprint, T-Mobile, and Verizon stores) as well. None of the carriers or retailers for the phone should really be blamed for all of the insanity of that surrounds such a huge product launch. They can only do the best they can.

Considering how things went for the first Galaxy S, then the S2, and now the S3, Samsung is only getting better about how to launch a phone. The S was all over the place on releases, was barely the same phone on any two carriers, etc. The S2 came out internationally fine, but we got it MONTHS later in the US, and it still wasn't quite the same every where. The S3 is coming out within a couple of months of international release and the ONLY physical difference between the phones seem to be the carrier logo on the back. These are all great.

What's NOT great is that the releases dates are still kind of wildly all over. Since the announcement of the phone, I've heard about 20 different "official" release dates. Basically nothing ever got confirmed from any carrier, but people were DEMANDING answers to the questions.

Again, don't blame Best Buy or the employees in the mobile department because a phone is hugely popular and delays happen. That's insane. It's like a guy that came into my gaming department, and we talked about the new Tomb Raider for a while, then he got mad and blamed me when I told him it got delayed a bit again. How the hell am I supposed to control that?